Credit Resolution Representative – I

Job not on LinkedIn

🔥 3 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $17 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Trinity Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📚 Education

🤝 Non-profit

Healthcare • Education • Non-profit

Trinity Health is a Christian K-12 educational institution located in Wichita, Kansas, dedicated to providing a Christ-centered education that nurtures spiritual growth and academic excellence. The academy emphasizes the importance of faith in students' lives, integrating spiritual development with rigorous academic programs and a broad array of extracurricular activities, including athletics and fine arts. Trinity Health fosters a supportive community where teachers and families collaborate to help students develop a personal relationship with Jesus Christ and excel in their studies.

📋 Description

• Process credit account balances from patients and insurers within hospital and medical group revenue operations • Review, monitor, and follow up on patient credit accounts receivable as part of the revenue cycle process • Determine root causes of credit balances and take appropriate steps for full account adjudication • Post patient balance refunds and rebill claims as needed • Document discrepancies, corrections, outstanding items, exceptions, rejections, and follow-up activities in appropriate systems • Track payment activity and findings for the Supervisor • Perform account adjustments or write-offs according to policy • Research credit balances caused by payment posting and prepare documentation • Serve as backup to Payment Posting Representatives • Prepare patient refund checks and enter data into the appropriate system • Perform accurate cash posting and reconciliation • Submit, track, trend, and report cash-posting activities to stakeholders • Communicate with patients and coordinate with the customer service team regarding overpayments • Report directly to the Supervisor Payment Posting • Demonstrate Trinity Health's Mission, Vision, and Values and adhere to applicable laws, regulations, compliance requirements, and policies

🎯 Requirements

• High school diploma or Associate's degree in Accounting or Business Administration with at least two (2) years of experience and relevant knowledge of revenue cycle functions and systems within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities or an equivalent combination of education and experience • Some knowledge of health insurance and governmental programs, regulations, and billing processes, e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, managed care contracts and coordination of benefits is highly desired • Experience in a complex, multi-site environment preferred • Proficient in Microsoft Office, including Outlook, Word, PowerPoint, and Excel • Excellent written and verbal communication skills and organizational abilities • Strong interpersonal skills in interacting with internal and external customers • Strong accuracy, attention to detail and time management skills • Completion of regulatory/mandatory certifications and skills validation competencies preferred • Must be comfortable operating in a collaborative, shared leadership environment • Must possess a personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others to promote Trinity Health's philosophy, mission, vision, goals, and values • Ability to operate in a typical office environment and communicate frequently in person and over the phone • Ability to concentrate, meet deadlines, work on several projects concurrently, adapt to interruptions, organize work priorities, and comply with Trinity Health policies and procedures