Customer Service Representative – Medical Billing Call Center

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $19 - $29 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Trinity Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📚 Education

🤝 Non-profit

Healthcare • Education • Non-profit

Trinity Health is a Christian K-12 educational institution located in Wichita, Kansas, dedicated to providing a Christ-centered education that nurtures spiritual growth and academic excellence. The academy emphasizes the importance of faith in students' lives, integrating spiritual development with rigorous academic programs and a broad array of extracurricular activities, including athletics and fine arts. Trinity Health fosters a supportive community where teachers and families collaborate to help students develop a personal relationship with Jesus Christ and excel in their studies.

📋 Description

• Perform day-to-day customer service activities within hospital revenue operations for an assigned Patient Business Services location • Handle self-pay and insurance billing and collection inquiries, requests, and related revenue-cycle functions • Assist patients with billing issues, including setting up payment plans and responding to complaints and general inquiries • Document customer complaints, issues, interactions, actions taken, and results in appropriate systems • Track customer-service encounter trends and recommend resolutions to the supervisor • Resolve issues independently or escalate customer complaints and issues to the Supervisor Customer Service • Perform communication and follow-up processes, ensuring activities are submitted timely, tracked, trended, and reported to stakeholders • Perform other duties assigned by the supervisor • Maintain knowledge of applicable laws, regulations, Trinity Health's Integrity and Compliance Program, Code of Conduct, policies, and procedures

🎯 Requirements

• High school diploma or Associate's degree in Accounting or Business Administration or related field • At least one (1) year of experience and relevant knowledge of revenue cycle functions and systems in a hospital or clinic environment, health insurance company, managed care organization, or other health care financial service setting • Experience performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities, or equivalent combination of education and experience • Previous service/call center experience • Excellent verbal and written communication skills and organizational abilities • Strong interpersonal skills and ability to interpret customer requirements and recommend appropriate actions • Accuracy, attention to detail, and time management skills • Ability to work independently and operate keyboard and telephone effectively • Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel • Completion of regulatory/mandatory certifications and skills validation competencies preferred • Must be comfortable operating in a collaborative, shared leadership environment • Must possess a personal presence characterized by honesty, integrity, and caring • Ability to comply with Trinity Health policies and procedures