Customer Success Manager, Mid-Market

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $110k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Triple Whale 🐳

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.

📋 Description

• Own relationships with Mid-Market ecommerce clients and lead their program strategy in a consultative, data-driven manner • Advise customers on marketing strategy, best practices, and product functionality • Collaborate with Sales, Solutions Architects, and Support to maximize client value while retaining and growing revenue • Perform revenue and renewal forecasting • Understand customer goals and implement tailored success plans • Build executive-level relationships and identify product expansion opportunities • Manage the full account lifecycle, including goal-setting, value delivery, account growth, product adoption, and renewals • Deliver a consultant perspective and customized success plans based on customer goals and challenges • Maintain deep product and marketing-landscape knowledge • Lead and present client meetings in person and via video conference • Analyze customer usage, forecast renewals, manage risk, and develop resolution strategies • Gather product and integration needs and translate customer feedback into product requirements • Contribute to improving the Triple Whale customer experience

🎯 Requirements

• Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment • Ability to thrive in a dynamic, fast paced startup environment • Superb written and verbal communication skills • Quick learner • Flexible, embraces change and new responsibilities • Excellent computer skills and tech savvy • Service-oriented, passionate about providing top notch service to our clients • Detail-oriented, capable of handling multiple responsibilities at once • Positive attitude, empathy, and high energy • Thrives in a collaborative team environment • Comfortable working during Eastern Standard Time (EST) hours is prioritized • Ability to lead client meetings both in-person and over video conference

🏖️ Benefits

• Equal opportunity employer committed to diversity and inclusion