Client Success Manager

🕒 September 25

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Triton Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

📱 Media

Media

Triton Digital® is the global technology and services leader to the digital audio and podcast industry. Operating in more than 80 countries, Triton provides innovative technology that enables broadcasters, podcasters, and online music services to build their audience, maximize their revenue, and streamline their day-to-day operations. Triton powers the global online audio industry with Webcast Metrics®, the leading online audio measurement service and Podcast Metrics, one of the first IAB certified podcast measurement services in the industry.

📋 Description

• Manage client success and provide strategic product consulting • Work closely with the programmatic marketplace operations team to maximize client revenue • Provide tactical and strategic guidance on using Triton tools for clients in Europe and the Middle East • Provide hands-on assistance in resolving clients’ strategic and operational product issues • Develop strong relationships with customers, sales teams, multiple teams and organizational levels, and other Client Success Managers • Serve as the main point of contact for key clients in Canada and the United States • Manage and cultivate positive client relationships to retain clients • Understand clients’ businesses, needs, expectations, and requirements • Maintain thorough knowledge of Triton products and services • Monitor client needs and business evolution to maximize success with Triton products • Collaborate with internal Sales Managers to deliver new services and nurture client relationships • Track and measure progress across multiple ongoing tasks and projects • Coordinate with the Implementation Team to ensure the on-time delivery and activation of services • Collaborate with the Support Team on major client escalations

🎯 Requirements

• Experience in client success management and strategic product consulting • Strong written and verbal English skills • French language skills • Competence in a consultative client management approach • Strong problem-solving skills in a high-pressure environment • Excellent customer service skills • Proven experience in digital advertising and its ecosystem • Knowledge of ad-serving technologies and ad servers preferred • Radio and/or podcast experience or a passion for these industries is an asset • Experience with reporting and business intelligence tools and spreadsheets • Excellent time management and attention to detail • Ability to prioritize tasks and multitask effectively • Excellent analytical and communication skills • Ability to work independently and as part of a team • Experience with broadcast ad scheduling and trafficking preferred • Spanish is an asset • Must be bilingual and based in Quebec or Ontario • English resume required

🏖️ Benefits

• Remote work arrangement • Opportunity to gain exposure to the digital audio landscape • Professional experience with a company that leads the digital audio industry