Customer Solutions Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TRM Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

₿ Crypto

📋 Compliance

🤝 B2B

Crypto • Compliance • B2B

TRM Labs is a blockchain intelligence company that provides transaction-monitoring, forensics, and compliance solutions for businesses and public-sector organizations dealing with cryptocurrencies. Their platform and products (examples: Compliance360, Investigation360, Seizure360, Supervision360, BlockInt API, MCP, wallet screening, Know-Your-Asset) help banks, crypto firms, regulators, law enforcement, and tax authorities detect, investigate, and block illicit crypto activity, support seizures, and meet AML/CTF and supervision requirements. TRM also offers training and certification (TRM Academy) and professional services such as incident response and capacity development.

📋 Description

• Own and deliver end-to-end TRM solutions, including requirements analysis, business-process design, platform customization, API integration, testing, and customer training • Serve as the technical consultant during discovery calls with key customers and prospects • Document technical requirements and guide solution design • Present TRM APIs and architecture, including implementation guidance, timelines, and potential challenges • Develop API documentation, reference architectures, and implementation guides • Build and maintain relationships with technical stakeholders • Provide expert integration support and troubleshoot customer issues • Stay current with product features and technical dependencies • Align customer needs with the product roadmap and advocate for enhancements • Participate in weekly customer syncs, bi-weekly health syncs, account-team POD calls, and regular customer engagement • Deliver integration documentation within 1–2 days • Provide immediate contingency solutions for urgent customer issues • Build scripted customer proofs of concept within days • Feed customer insights back to engineering and product teams

🎯 Requirements

• Professional experience in pre- and post-sales roles, such as Solutions Architect, Sales Engineer, Solutions Engineer, or Customer Success Engineer • US Citizenship is required (no dual citizenship) • Exceptional customer-facing skills with technical and non-technical audiences • Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch • Comfortable scripting in one or more languages to build customer PoCs or prototype APIs, such as Python, JavaScript, or TypeScript • Strong problem-solving skills and ability to prioritize and manage multiple complex tasks independently • High initiative and proactive approach to technical and team-process improvements • Previous AI development experience highly preferred • Ability to work during core overlap hours of 8:00am–5:00pm ET • AI fluency, including applying AI to accelerate workflows, structure and solve problems, improve output quality, and increase speed and leverage

🏖️ Benefits

• Fully remote work arrangement • Asynchronous communication and collaboration • Occasional off-hours availability during live mission operations; no formal on-call rotation, pager, or 24/7 obligation • Competitive benefits, wellness programs, and time away from work, varying by country and local employment requirements