Senior Deployment Strategist, Private Sector

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $127k - $145k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TRM Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

₿ Crypto

📋 Compliance

🤝 B2B

Crypto • Compliance • B2B

TRM Labs is a blockchain intelligence company that provides transaction-monitoring, forensics, and compliance solutions for businesses and public-sector organizations dealing with cryptocurrencies. Their platform and products (examples: Compliance360, Investigation360, Seizure360, Supervision360, BlockInt API, MCP, wallet screening, Know-Your-Asset) help banks, crypto firms, regulators, law enforcement, and tax authorities detect, investigate, and block illicit crypto activity, support seizures, and meet AML/CTF and supervision requirements. TRM also offers training and certification (TRM Academy) and professional services such as incident response and capacity development.

📋 Description

• Own the success of strategic North America private-sector accounts • Validate customer success metrics and create 30/60/90-day success plans using AI • Defend gross revenue retention by proactively addressing churn risk • Identify and validate expansion opportunities as CSQLs with Account Directors to grow net revenue retention • Prepare QBR and executive briefing materials using AI, then refine them with judgment • Triage customer health and usage signals daily to identify risks and opportunities • Build reusable AI prompts, templates, and workflows for Deployment Strategists • Synthesize customer feedback from calls and tickets into structured input for Product and Engineering roadmaps • Coordinate with Product and Engineering to resolve bugs and close the loop with customers • Operate as a trusted advisor to crypto businesses, financial institutions, and fintechs • Collaborate asynchronously through Slack, written documentation, customer syncs, health syncs, pod calls, and QBRs

🎯 Requirements

• 5+ years in crypto businesses, financial institutions, or fintechs, in compliance, investigative, or customer-facing functions • Hands-on financial crime, AML, sanctions, or investigations experience • Experience using AI tools to accelerate research, case work, drafting, analysis, account planning, and reporting • Track record of owning senior stakeholder relationships and driving retention and expansion • Ability to build reusable AI-assisted workflows and templates • Clear communication of complex technical and investigative concepts to analysts and senior executives • Core overlap availability during North America business hours • Willingness and ability to participate in occasional off-hours monitoring for P0/P1 customer issues • Ability to travel occasionally for customer meetings, trainings, QBRs, or events across North America

🏖️ Benefits

• Equity plan eligibility • Competitive benefits, varying by country and local employment requirements • Wellness programs • Time away from work