Product Manager, Content & Channels

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨🏼‍💻 Content Manager

👻 Ghost score 0%

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TrueML

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

TrueML is a leading company in the fintech sector, known for its innovative solutions that prioritize customer experience in the financial services industry. The company, along with its family of companies like TrueAccord, focuses on developing intelligent, digital-first communication platforms and products that revolutionize the consumer experience in financial health management. TrueML leverages the expertise of a dynamic team of data scientists, financial services experts, and customer experience specialists to create technology that addresses roadblocks to consumers' financial well-being, ensuring inclusivity and accessibility in financial systems. Founded in 2013 by Ohad Samet, TrueML continues to disrupt traditional financial services by making them more consumer-friendly and effective.

📋 Description

• Own the content tooling and communications execution layer of TrueML’s SaaS B2B2C platform • Define the vision, strategy, and roadmap for content authoring and multi-channel delivery • Own the content stack, including content models, templates, and publishing workflows • Deliver client self-service tools for templates, dynamic variables, brand voice, and compliance language • Integrate AI into authoring for drafting, rewriting, variant suggestions, tone and reading-level checks, and compliance-risk flagging • Build review, approval, and audit workflows • Drive reusable templates and personalization across clients, channels, and debt types • Own integrations and performance with email, texting, letter, and voice delivery vendors • Evaluate and onboard vendors and maintain backups and failover • Drive sender reputation, domain and IP management, 10DLC and short-code registration, and carrier analysis • Define channel capabilities across email, SMS/MMS, letter, and phone-like channels • Build monitoring for send health, bounce and complaint rates, delays, and vendor cost • Partner with data science on consumer personalization • Measure financial-resolution outcomes from content and channel choices • Run content and channel A/B tests and apply learnings to templates and models • Collaborate with cross-functional teams and B2B clients

🎯 Requirements

• 3+ years in Product Management • Exposure to content platforms, CMS or marketing tools, or communications infrastructure • Fintech, debt collection, or other regulated financial services experience is a strong plus • Hands-on experience with a headless CMS or content platform such as Contentful or Contentstack; content modeling, templating, and publishing workflows • Experience working with contractors or agencies • Working knowledge of email/SMS/voice delivery vendors, deliverability mechanics, carrier and ISP filtering, and messaging regulations • Experience with B2B2C products • Comfortable working with engagement, deliverability, and segmentation data • Ability to articulate complex technical concepts to non-technical client stakeholders clearly • Bachelor's degree in Computer Science, Business, or a related field • Flexibility outside standard business hours may be necessary • Occasional local or international travel may be necessary • Reliable internet connection and professional work environment • Ability to protect confidential company, employee, customer, and business information while working outside a company office

🏖️ Benefits

• Flexible vacation • Medical/dental/vision insurance • Traditional/Roth retirement savings options • Company-paid disability and life insurance • Flexible Spending Account & Limited FSA • Family-friendly parental leave • Volunteer and voting time off • On-demand wellness platform access for you and 5 friends and family • PerkSpot discount program for 900+ merchants nationwide • Remote-first work environment • Reasonable accommodations for essential job functions