Social Media Community Manager – Independent Contractor

🕒 May 23

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TruePoint Communications

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11 - 50 employees

Marketing

TruePoint Communications is an award-winning integrated communications agency that focuses on propelling brands forward through marketing strategy, digital media, public relations, and creative services. With a commitment to excellence, TruePoint serves a range of clients from publicly traded billion-dollar companies to startups across the United States. The agency is known for its strategic initiatives that increase sales, web traffic, brand awareness, and positive public perception for its clients. Founded on the principle of putting people first, TruePoint empowers its employees to deliver top-notch services, thereby enhancing the success of its clients.

📋 Description

• Conduct community management, identify trends, and engage with the brand audience • Identify, flag, and engage on trending topics and reputational issues • Document and monitor additional activity as requested • Create error-free messaging and real-time content to support clients' social media goals • Engage with customers, influencers, and brand audiences on products, services, news, campaigns, and events • Work with enterprise publishing and listening tools

🎯 Requirements

• Minimum of 3+ years of professional experience with social media community management and/or social listening for a major brand • Excellent social media skills • Experience utilizing customer experience platforms • Having Sprinklr experience is a significant plus • Genuine interest in developing expertise in social media channels, including Facebook, Twitter, LinkedIn, Instagram, Twitch, TikTok, and others • Excellent interpersonal skills, including interacting professionally with client executives and teams • Excellent communication and presentation skills, both written and verbal • Strong critical thinking and analytic skills • Detail-oriented, organized, caring, innovative, proactive, and data-driven • Team player and collaborative problem-solver • Bilingual English/Spanish ability is a plus

🏖️ Benefits

• Non-traditional work hours including daytime, nights, weekends, and holidays