IT Service Desk Technician

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Trulieve

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2016

🏥 Healthcare

🍽️ Food & Beverage

⚕️ Healthcare Insurance

Healthcare • Food & Beverage • Healthcare Insurance

Trulieve is a fast expanding cannabis organization dedicated to helping patients regain their quality of life through medicinal and recreational marijuana. The company prides itself on diversity, social responsibility, and innovation within the cannabis industry, and offers various career opportunities across corporate, production, and retail sectors.

📋 Description

• Provide first-contact resolution for inbound support tickets from Trulieve departments nationwide • Provide outstanding customer service to internal employees • Process support request tickets and meet target SLAs • Use and improve IT procedures, policies, and troubleshooting documentation • Answer incoming support calls from grow, production, and retail facilities • Work with vendor engineers, project managers, and support technicians to resolve application issues • Perform basic network troubleshooting • Manage and track digital assets • Manage existing and legacy applications • Create and remove user accounts for new hires and terminations • Coordinate with the IT Service Desk Manager and Leads to provide a seamless customer experience • Develop innovative solutions to uncommon problems • Work scheduled hours, including occasional evenings, weekends, holidays, and emergency schedules • Perform other tasks assigned by IT service desk leadership

🎯 Requirements

• Relevant associate degree or 2+ years' experience in a related field • Effective time-management skills and ability to multitask • Ability to make educated decisions quickly • Ability to pass Level 2 Background Screening • Passion for customer service and problem solving • Excellent written and verbal communication skills • Good understanding of Windows operating systems • Knowledge of Microsoft print management • Knowledge of standard O365 applications • Basic network troubleshooting skills • Understanding of TCP/IP addressing • Availability to work 40+ hours weekly, including occasional evenings, weekends, and holidays • Must check the schedule and be punctual

🏖️ Benefits

• Comprehensive benefits package • Paid time off • Flexible hours