Client Service Manager

🔥 1 minute ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $55.4k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Trustmark

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1913

⚕️ Healthcare Insurance

🤝 B2B

🧘 Wellness

Healthcare Insurance • B2B • Wellness

Trustmark is a benefits company that provides voluntary insurance products—including life, accident, critical illness, disability, and hospital coverage—alongside small-business level-funded health solutions and employer wellness services through its HealthFitness division. With more than 100 years of experience, Trustmark serves individuals, employers, brokers and providers, emphasizing personalized service, community involvement, and financial strength (AM Best A rating).

📋 Description

• Serves as the primary point of contact for brokers and employer groups ensuring accurate, timely, and high-quality support across all service and administrative needs. • Manages inquiries, resolves issues, coordinates with internal teams. • Coordinates client and broker onboarding, processes renewal paperwork, and maintains strong relationships that drive retention and client satisfaction. • Oversee intake and prioritization of internal and external inquiries. • Manage the end-to-end service workflows and monitor open service cases with timely follow-up. • Use independent judgment to resolve complex issues while balancing client needs with organizational policies. • Determine appropriate solutions and approve exceptions or escalated items within authority limits. • Collaborate with client retention executive on plan renewals and preparation, including plan changes, identifying client needs, and ensuring alignment with client goals. • Prepare and process renewal contracts and paperwork accurately and timely. • Welcome and educate new clients and brokers on Trustmark products and processes while ensuring a smooth transition from prior carriers and new sales. • Coordinate setup, system configuration, and delivery of onboarding materials; and conduct enrollment meetings as needed. • Identify customer service trends and develop job aids and process documentation. • Recommend and influence implementation of process improvement, insights on broker and employer needs, competitive dynamics, and operational challenges. • Conduct root-cause analysis on recurring issues, and lead initiatives to address systemic problems. • Represent client management in cross-departmental committees and projects focused on service operations and client experience.

🎯 Requirements

• Minimum 2-4 years’ experience in health insurance, employee benefits, or related customer focused roles. • Experience working with brokers or employer groups. • Strong understanding of medical insurance products and contracts. • Excellent communication skills with the ability to simplify complex information. • Proved complex problem-solving capabilities. • High attention to detail and strong organizational skills. • Proficiency with CRM systems, enrollment platforms, Microsoft Office, and Adobe. • Customer-focused mindset with strong problem-solving and analytical skills. • Ability to manage multiple priorities in a fast-paced environment. • Professionalism and relationship-building skills.

🏖️ Benefits

• Health/dental/vision • Life insurance • FSA and HSA • 401(k) plan • Employee Assistant Program • Back-up Care for Children, Adults and Elders • Health and wellness initiatives • Wellness program to reduce insurance premiums