Client Service Representative

🕒 August 7

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $23 - $24 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

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Allied Benefit Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1980

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Allied Benefit Systems is a national healthcare solutions company that provides health plan administration, care and cost management, provider network services, and data analytics to employers, members, and benefits consultants. The company focuses on reducing healthcare costs, optimizing plan performance, and improving member experience through administrative services, analytics & insights, and customizable provider networks.

📋 Description

• Provide excellent client service to Allied members, including HR representatives, brokers, and other clients • Act as the liaison between clients/brokers and Allied executives and departments involved with benefit plans • Deliver client complaints to Claims, Eligibility, and Account Management departments • Serve as an additional resource for Account Managers • Communicate with clients and brokers regarding claim resolution, reporting, industry-related information, and legislative information • Follow up on month-end strategy by closing open claim issues • Troubleshoot, identify, and improve internal processes with Allied departments • Build relationships with Claims, Eligibility, and other internal teams • Help facilitate renewal of existing cases through claim reviews and service-level expectations • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED required • College degree preferred • 1 to 3 years of Medical Claims experience required • Claim processing experience is a plus • Customer service skills • Intermediate-level work experience with Microsoft Office, Word, Excel, Access, and PowerPoint • RIMS Claim Processing System required • Web-based applications preferred • Excellent verbal and written communication skills • Excellent organizational skills and attention to detail • Ability to prioritize tasks and delegate when appropriate • Ability to function well in a fast-paced and sometimes stressful environment • Extended sitting and computer work • Cable broadband or fiber optic internet service with at least 100 Mbps download and 25 Mbps upload

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Disability Insurance • Generous Paid Time Off • Tuition Reimbursement • EAP • Technology Stipend • Flexible work-from-home arrangement