Licensed Insurance Service Representative

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Truvo

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2025

🛡️ Insurance

🏪 Marketplace

👥 B2C

Insurance • Marketplace • B2C

Truvo is an insurance marketplace and licensed brokerage that lets consumers compare real, bindable quotes from 50+ carriers in one place. It offers auto, home, renters, pet (plus umbrella and motorcycle) insurance, supports bundling across lines to apply multi-policy discounts, and assigns a dedicated licensed advisor who reviews recommendations before purchase. Truvo emphasizes privacy (does not sell leads to third-party agents), provides quotes and same-day binding without re-entering information, is free to use (paid via carrier commissions), and offers mobile apps. The company is based in New York.

📋 Description

• Own the customer relationship after the sale. • Handle policy changes, billing and cancellation issues, and renewals. • Own the service queue end to end, including endorsements, address and vehicle changes, driver additions, lienholder and mortgagee updates, ID cards, and proof of insurance. • Proactively address non-pay warnings, cancellations, and rate increases by re-shopping across carriers and rewriting coverage. • Review renewals, identify premium increases, and turn routine customer touchpoints into cross-sells. • Resolve carrier-related issues involving portals, underwriting, and billing departments. • Work alongside AI agents by providing feedback and applying human judgment where needed. • Help shape Truvo's customer service experience and human-AI workflows.

🎯 Requirements

• Active P&C license or ability to obtain one within 30 days. • Experience in a personal-lines service, retention, or account-management role. • Experience handling endorsements, billing, and cancellations. • Ability to manage service queues through completion and follow carriers until issues are resolved. • Customer-first approach focused on providing appropriate coverage. • Comfort with new tools and AI-assisted workflows; coding is not required. • Motivation to join an early-stage company transforming the insurance industry. • Multi-line experience in auto and home/renters is a plus. • Familiarity with carrier portals and comparative raters is a plus. • Insurtech experience is a plus.

🏖️ Benefits

• Commission • Bonus