Self Serve Product Manager

🕒 February 12

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Cents

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🛒 Retail

💸 Finance

💰 $5M Seed Round on 2021-10

SaaS • Retail • Finance

Cents is a business management platform designed specifically for laundromats and dry cleaning businesses. It offers an integrated system that manages point of sale, machine payment systems, online ordering, inventory tracking, team management, and financial reporting. Cents aims to simplify and streamline operations for self-service laundry, full-service wash and fold, and pickup and delivery services. The platform also provides marketing tools and low-interest funding opportunities, making it a comprehensive solution for laundry business operators looking to expand their services and improve customer loyalty.

📋 Description

• Own the strategy and roadmap for Cents’ self-service ecosystem across Cents’ self serve eco-system. • Mobile applications for route managers and operators • Act as the primary product bridge between Cents and Laundroworks systems, aligning priorities and driving unified execution. • Partner closely with hardware and firmware engineers to ensure seamless integration between physical devices and software systems. • Collaborate with mobile and backend engineering teams to deliver intuitive, reliable, and scalable solutions. • Work with leadership stakeholders and external-facing teams to incorporate feedback from distributor relationships and route operators into product strategy. • Translate complex operational workflows into clear product requirements and technical specifications. • Manage competing priorities across multiple product surfaces while maintaining a cohesive long-term vision. • Ensure clarity and alignment across internal and external stakeholders through strong communication and roadmap transparency. • Measure and improve key outcomes including device adoption, transaction reliability, operator efficiency, and end-customer satisfaction. • Define and evolve product capabilities across: • - Machine and device management tools • - Hardware-integrated software and firmware collaboration • - Employee management and workflow applications • - Customer-facing mobile app (payments, cycle tracking, machine status)

🎯 Requirements

• 4–7+ years of Product Management experience, preferably in SaaS, hardware-enabled software, fintech, or mobile-heavy environments. • Strong technical fluency — comfortable working with firmware, hardware integrations, APIs, and mobile engineering teams. • Experience owning complex, multi-surface products with multiple user personas. • Proven ability to manage cross-functional stakeholders across engineering, leadership, and external partners. • Strong roadmap definition and prioritization skills in ambiguous, high-impact environments. • Exceptional communication skills — able to clearly articulate product decisions to both technical and non-technical audiences. • Experience working in environments that require operational empathy (field teams, distributed operators, physical device ecosystems). Comfortable balancing long-term platform thinking with short-term execution needs.

🏖️ Benefits

• Competitive salary • Equity • Unlimited PTO and paid holidays • Remote-first with offices in New York City and San Francisco • Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability • 401(k) • Work-from-home and commuter stipends • Laundry reimbursements to support our customers’ businesses • Comprehensive training, learning, and development programming • Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!