Armenian-English Bilingual Healthcare Customer Service Representative

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🤖 Artificial Intelligence

💰 Post-IPO Debt on 2021-11

Consulting • Customer Experience • Artificial Intelligence

TTEC is a global customer experience technology and services company that specializes in Customer Experience (CX) strategy, contact center operations, and AI-enhanced services. Serving brands across diverse industries, TTEC employs a unique blend of human talent and AI technology to optimize customer interactions and drive satisfaction. With over 54,000 employees across 80+ contact centers, TTEC provides tailored solutions that enhance customer journeys, improve operational efficiency, and foster long-term loyalty.

📋 Description

• Answer incoming calls from customers • Engage thoughtfully with customers to understand their needs • Conduct research across multiple systems to resolve questions • Provide clear, accurate information to help consumers navigate healthcare options • Manage a high volume of interactions while maintaining quality and professionalism • Follow a set schedule, including designated breaks and lunches • Support consumers with questions related to healthcare benefit needs • Report to a Team Lead • Contribute to customer experience and overall team success

🎯 Requirements

• At least 6 months of customer service experience • Bilingual in English and Armenian • High school diploma or equivalent • Strong empathy, patience, and attentiveness to customer’s needs • Comfort working with computer systems and Windows based applications • A distraction free, designated home workspace • A secure, high speed wired internet connection with minimum 25 Mbps • Webcam participation during instructor-led TTEC and client-required training

🏖️ Benefits

• Supportive of your career and professional development • Inclusive, community minded culture where giving back is encouraged • Access to individualized coaching • Thousands of free courses to support your growth • Base hourly wage starting at $21.65 • PTO • Tuition reimbursement • Health and wellness incentives • Instructor-led online training • Global team environment