
1001 - 5000 employees
đź Consulting
đŁ Marketing
đ¤ Artificial Intelligence
Consulting ⢠Marketing ⢠Artificial Intelligence
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
đĽ 0 minutes ago
đ¤ Texas â Remote
đľ $165k - $175k / year
â° Full Time
đ´ Lead
đ¤ Artificial Intelligence
đŚ H1B Visa Sponsor
đť Ghost score 2%
Where this job comes from
Posted on TTEC Digital's careers page, not through a job board
First seen by Remote Rocketship 0 minutes ago

1001 - 5000 employees
đź Consulting
đŁ Marketing
đ¤ Artificial Intelligence
Consulting ⢠Marketing ⢠Artificial Intelligence
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
⢠Own LaunchAI operations end to end, including targeted workflows, transformation sequencing, accountability, and results ⢠Maintain and prioritize the AI development backlog based on measurable business impact ⢠Translate executive intent into executable programs with named workflows, staged capacity, and targets ⢠Steward the three-tier AI adoption model from individual productivity to enterprise capability ⢠Decide what AI solutions are built, hardened, cost-optimized, democratized, or retired ⢠Direct workflow transformation across delivery lifecycle and cross-portfolio processes ⢠Own pan-Digital AI agents through pilot, beta, general availability, and governance ⢠Evaluate AI development and productivity tooling, including Claude Code, GitHub Copilot, Cursor, and agent platforms ⢠Establish approved tooling standards, manage consumption and costs, coordinate vendors, and monitor the market ⢠Implement workflow baselines and publish measured before-and-after results ⢠Provide leadership reports on AI performance targets ⢠Lead LaunchAI developers, set priorities, remove roadblocks, and protect team capacity ⢠Define roles, develop job descriptions, and drive hiring with portfolio and IT leadership ⢠Secure executive support for adoption and attach adoption KPIs to delivery leadership goals ⢠Convert proven solutions into delivery methodology, project templates, onboarding, and documented processes ⢠Run enablement, engagement, communications, and training programs ⢠Maintain enterprise IT integration for access, environments, repositories, security review, and lifecycle ⢠Uphold data protection, access control, environment strategy, and responsible AI standards ⢠Replicate proven AI transformation patterns across portfolios and contribute reusable components to a shared AI tooling library ⢠Feed delivery efficiency improvements into commercial models
⢠Demonstrated experience leading enterprise AI initiatives from strategy through deployment, adoption, and measurable business outcomes ⢠Experience building, deploying, or leading AI agent and generative AI initiatives within an enterprise environment ⢠Experience prioritizing initiatives and managing solutions through the full lifecycle from concept and pilot through production and scale ⢠Ability to translate complex business problems and workflows into actionable AI and technology solutions ⢠Strong AI and technology fluency, with sufficient technical depth to partner with developers, architects, IT, security, and engineering teams without requiring hands-on coding expertise ⢠Proven ability to drive organizational adoption and change, including adoption strategies, KPIs, enablement programs, training, and communications ⢠Experience establishing measurable business outcomes for AI initiatives, including productivity gains, cycle-time improvements, cost efficiencies, adoption, and/or margin impact ⢠Exceptional executive communication and presentation skills ⢠Demonstrated ability to lead cross-functional and technical teams, establish priorities, remove barriers, and drive accountability for results ⢠Highly proactive, self-directed, and comfortable operating in ambiguity ⢠Ability to take ownership of complex initiatives with limited oversight
⢠Annual incentive program ⢠Medical, dental, and vision benefits ⢠Tax-advantaged health care accounts ⢠Financial and income protection benefits ⢠Paid time off (PTO) ⢠Wellness time off ⢠Remote work arrangement
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