Principal Technical Project Manager

🕒 June 18

🤠 Texas – Remote

🤠 Texas – Remote

💵 $140k - $165k / year

⏰ Full Time

🔴 Lead

🤓 Technical Project Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Manage the overall delivery relationship with assigned program/project clients • Provide technical expertise and project status through frequent direct contact with senior managers, directors, and executives • Lead implementation of large enterprise projects and small programs with teams of 3 to 50 people • Establish and drive program management functions, including communication plans, meetings, tracking, reporting, escalation processes, functional documentation, and internal processes • Deliver weekly status reports and communicate project progress and issues to client stakeholders, delivery management, and account teams • Ensure client stakeholder alignment and drive overall program customer satisfaction • Develop and deliver financial reporting dashboards showing project financial status • Identify risks, assumptions, and constraints, and implement approved actions, workarounds, and change management • Review project invoices for accuracy • Develop work plans and assign duties and responsibilities to meet project objectives • Coach project team members to optimize team efficiency • Manage program resource plans, project plans, and schedules • Achieve project goals within designated constraints • Perform and support project management duties related to resource utilization and revenue projection • Assist in continuous improvement of project management methodologies

🎯 Requirements

• Experience delivering transformation projects • Deep knowledge of the NICE CXone solution preferred • Experience creating roadmaps and designing, planning, documenting, and implementing end-to-end architecture using technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXone, and/or other cloud telephony platforms; NICE CXone highly preferred • 10+ years of project/program management experience within a consulting environment • Experience leading large enterprise client projects with $500,000–$10,000,000 in consulting services, including executive-level sponsorship and reporting requirements • Experience managing projects using Waterfall, Agile/Scrum, and hybrid implementation methodologies • Experience leading programs with multiple projects and workstreams • Experience leading multiple project teams ranging from 3 to 50 people • Superb written and verbal communication and listening skills • Excellent organizational and planning skills • Ability to build relationships, collaborate, problem solve, negotiate, drive, and persuade while maintaining positive relationships with client stakeholders, internal stakeholders, partners, project team members, and third-party partners • PMP or other project management certification strongly preferred • Ability to travel up to 30%

🏖️ Benefits

• Annual incentive program • Medical, dental, and vision coverage • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) • Wellness time off