Senior Consultant, NICE CXone

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🤠 Texas – Remote

🤠 Texas – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

💼 Consultant

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Responsible for the overall development, testing and delivery of the NICE CXone software platform. • Implement the NICE CXone software. • Engage in design and development of our products and features. • Conduct unit testing and code reviews. • Resolve defects encountered during the QA cycle. • Support the production environment and assist other developers in a team environment utilizing agile or waterfall development processes.

🎯 Requirements

• Bachelor’s degree in computer science, IT, or engineering preferred. • 5 or more years’ experience in NICE CXone and UC environments. • 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. • Experience with enterprise level CCaaS architecture for complex business needs. • Network infrastructure experience. • Experience creating and presenting to executive level stakeholders (technical and non-technical). • Team Player • Desire to work in a fast-paced environment. • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. • Existing knowledge and/or industry certifications for NICE CXone and process automation technologies • Contact Center as a Service (CCaaS) software management and domain experience. • NICE CXone and CXone Studio Experience

🏖️ Benefits

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.