
1001 - 5000 employees
💼 Consulting
📣 Marketing
🤖 Artificial Intelligence
Consulting • Marketing • Artificial Intelligence
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
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1001 - 5000 employees
💼 Consulting
📣 Marketing
🤖 Artificial Intelligence
Consulting • Marketing • Artificial Intelligence
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
• Drive new-logo growth through the sale of Gemini Enterprise solutions and the broader TTEC Digital portfolio • Help enterprise organizations transform customer engagement by combining AI, cloud, data, CX strategy, and technology • Own the full sales cycle from identifying and targeting new accounts through prospecting, executive engagement, solution development, negotiation, and close • Build and execute territory and account strategies to create new-logo pipeline and deliver revenue against aggressive targets • Engage executives across Customer Experience, Contact Center, Customer Service, Digital, Technology, Data & AI, and Operations • Develop solutions with solution architects, consultants, Google Cloud/Gemini specialists, and delivery leaders • Identify, prospect, penetrate, and close net-new enterprise accounts • Generate qualified pipeline through prospecting, account mapping, executive outreach, partnerships, events, and referrals • Establish C-suite and senior decision-maker relationships and access to economic buyers • Position Gemini Enterprise as a strategic platform for AI-powered customer engagement and service transformation • Connect customer challenges to Gemini Enterprise, AI, cloud, data, consulting, and TTEC Digital services • Orchestrate internal teams and customer stakeholders through complex sales cycles • Achieve new-logo bookings, revenue, pipeline, and activity targets • Differentiate TTEC Digital and Gemini Enterprise against CX, CCaaS, AI, cloud, and services competitors • Maintain accurate pipeline, opportunity strategy, close plans, and forecasts • Research and prioritize net-new enterprise accounts • Conduct executive discovery and develop account-entry strategies • Create and advance opportunities through qualification, solution development, negotiation, and close • Partner on proposals, demonstrations, business cases, and executive presentations
• 10+ years of enterprise technology, SaaS, PaaS, cloud, AI, CX, CCaaS, or professional services sales experience • Demonstrated new-logo hunting track record, including personally originating and closing enterprise accounts • Consistent success achieving or exceeding aggressive sales quotas • Proven ability to create pipeline through self-generated prospecting and account development • Experience selling complex, transformational solutions with six- and seven-figure+ deal potential • Experience selling into Customer Experience, Contact Center, Customer Service, Digital, Technology, Data & AI, or Operations organizations • Understanding of AI, cloud, CX, and digital transformation, with the ability to translate technology into business outcomes • Executive presence and demonstrated ability to establish C-suite and senior business/technology relationships • Strong consultative and value-selling skills • Experience navigating complex enterprise buying processes and multi-stakeholder sales cycles • Ability to independently develop territory and account strategies and prioritize the highest-value opportunities • Strong competitive selling, negotiation, communication, and closing skills
• Annual incentive program • Medical, dental, and vision benefits • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) • Wellness time off
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