Employee Service Center Specialist

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $24 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Tufts University School of Dental Medicine

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1868

📚 Education

⚕️ Healthcare Insurance

Education • Healthcare Insurance

Tufts University School of Dental Medicine is a prestigious institution dedicated to advancing dental education, research, and patient care. As part of Tufts University, it offers comprehensive undergraduate and graduate programs in dental medicine, fostering an environment of intellectual growth and innovation. The school emphasizes a commitment to diversity and community engagement, providing students with ample opportunities for hands-on learning and research. Located near Boston, it benefits from a vibrant academic and healthcare community. Tufts University School of Dental Medicine is renowned for its contributions to dental science and its efforts to prepare students to lead in an evolving global landscape.

📋 Description

• Serves as primary point of contact for HR queries and requests related to HR data, Workday navigation and HR/Payroll policies and procedures. • Resolves employee inquiries or issues by applying standard administrative procedures and agreed practices and policies. • Provides transactional support to process changes to employee data, review and analyze HR data for accuracy and compliance purposes. • Escalates non-routine matters / specialized requests to appropriate escalation, including Manager, HR Business Partners and HR Communities. • Balances multiple employee requests and inquiries at any given time, utilizing time and project management skills to smoothly deliver timely, effective solutions. • Promotes use of the Employee Service Center within the broader organization, contributing to the development of trainings that explain what the Employee Service Center is, what types of issues it solves, and how to use Workday Help Case management. • Delivers strong customer service, gauging stakeholder needs and personality in order to adapt strategy to specific needs and promote effective issue resolution. • Maintains organized records of common employee solutions, sharing findings with other Employee Service Center employees, mitigating rework, and increasing efficiency. • Provides great customer service by promptly responding to inquiries and ensuring a consistent staff and people manager experience.

🎯 Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field OR Associate’s degree in Human Resources, Business Administration, or a related field AND Two (2) years of Human Resources or relevant business experience OR High School Diploma or equivalent AND Four (4) years of Human Resources or relevant business experience • Experience with Workday

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development