Employee Service Center Specialist

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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Tufts University School of Dental Medicine

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1868

🏥 Healthcare

💼 Consulting

📚 Education

Healthcare • Consulting • Education

Tufts University School of Dental Medicine is a prestigious institution dedicated to advancing dental education, research, and patient care. As part of Tufts University, it offers comprehensive undergraduate and graduate programs in dental medicine, fostering an environment of intellectual growth and innovation. The school emphasizes a commitment to diversity and community engagement, providing students with ample opportunities for hands-on learning and research. Located near Boston, it benefits from a vibrant academic and healthcare community. Tufts University School of Dental Medicine is renowned for its contributions to dental science and its efforts to prepare students to lead in an evolving global landscape.

📋 Description

• Serve as primary point of contact for HR queries and requests related to HR data, Workday navigation, and HR/payroll policies and procedures • Resolve employee inquiries and issues using standard administrative procedures, agreed practices, and policies • Provide transactional support for employee data changes and review/analyze HR data for accuracy and compliance • Escalate non-routine matters and specialized requests to the Manager, HR Business Partners, and HR Communities • Balance multiple employee requests and inquiries using time and project management skills • Promote use of the Employee Service Center and contribute to training development about the service and Workday Help Case management • Deliver customer service and adapt issue-resolution strategies to stakeholder needs • Maintain organized records of common employee solutions and share findings to reduce rework and increase efficiency • Respond promptly to inquiries and ensure a consistent staff and people-manager experience • Answer questions about benefits, onboarding, employment, compensation, training, and Tufts Medicine policies and procedures • Maintain current Human Resources knowledge • Ensure Workday information is accurate, up-to-date, and relevant • Support technology needs, including system data changes, data governance, and consistency • Deliver training to key stakeholders and managers as needed

🎯 Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field OR Associate’s degree in Human Resources, Business Administration, or a related field AND Two (2) years of Human Resources or relevant business experience OR High School Diploma or equivalent AND Four (4) years of Human Resources or relevant business experience • Experience with Workday preferred • Specialized experience and knowledge in HR Operations, HR Service Delivery, Benefits, and HRIS • Organized, detail-oriented, and self-motivated with the ability to multi-task and work in a deadline driven environment • Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution • Exceptional written and analytical skills • Strong sense of urgency • Ability to work in a 100% remote environment while adhering to Eastern Time Zone working hours • Ability to work independently or in a team environment • Ability to perform sedentary office work and use computers, phones, photocopiers, filing cabinets, and other office equipment • Ability to speak, hear, communicate, exchange information, read computer displays and fine print, and distinguish letters, numbers, and symbols

🏖️ Benefits

• Comprehensive Total Rewards package supporting health, financial security, and career growth • Fair, competitive pay based on relevant experience, certifications, education, skills, and internal equity