Helpdesk, Tier 1 Tech Support

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🕒 2 days ago

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TVP

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2016

🛍️ eCommerce

🔒 Cybersecurity

☁️ SaaS

eCommerce • Cybersecurity • SaaS

TVP is a technology solutions provider focused on creating user-friendly and attractive websites for businesses. They offer various services, including website design, eCommerce setup, cybersecurity practices, and personalized 'Tech Therapy' sessions to assist businesses in leveraging technology effectively. With a mission to ensure that every business is equipped with the right technology and practices, TVP aims to promote growth and enhance digital presence.

📋 Description

• This is a remote position. • Helpdesk or tier 1 technical support services is the frontline, customer-facing tier of IT. • The first job of a Tier I specialist is to gather the customer's information and to determine the customer's issue by analyzing the symptoms and figuring out the underlying problem. • At this level, you will be more reactive for quick basic fixes. • Key skills are communication, customer service and basic triage. • The primary focus of this position will be answering calls and texts through our phone system Quo from clients who need either tech support and sending them through to our Art Gallery messaging system which the Executive Assistant will address. • For tech support calls, there is a ticketing system through Zoho Desk for documentation and Zoho Assist to perform remote help. • If any issue is out of your purview, you will then escalate the task to IT Support.

🎯 Requirements

• Must have 1-3 year experience in tech support or in school/certification program • Great customer service is a must • Troubleshooting and resolving clients issues • Generally interested in the tech field • Willingness to learn Cybersecurity and Network administration best practices

🏖️ Benefits

• Flexible work arrangements