Global Security Operations Center Operator

🕒 June 23

🏄 California, Connecticut, +4 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $26 - $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛡️ Security Operations

🦅 H1B Visa Sponsor

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Utilize various physical security asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other security incidents • Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations • Support access control and visitor management processes • Manage security-related calls for service and provide general guidance to employees, vendors, and guests • Maintain awareness of business travelers and personnel accessing Twilio facilities • Partner with local site security teams to escalate and dispatch resources for incident and alarm response • Review travel requests to elevated risk locations, assist travelers through the approval process, and cross-reference live itineraries with external incidents • Perform the first point of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents • Assess and triage events and incidents to determine their impact to operations • Dispatch and coordinate response with emergency response personnel • Communicate effectively on emerging incidents to large audiences to share situational awareness or tactical updates as warranted • Maintain real-time incident documentation for reporting and analysis • Perform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions • Participate in post-incident reviews to document and implement corrective action and improvements to future response • Maintain a strong understanding of security and emergency standard operating procedures • Utilize critical thinking and problem solving skills to analyse situations and implement solutions • Support large projects that will improve Twilio’s GSOC capabilities and initiatives

🎯 Requirements

• 3+ years of experience in a GSOC working environment • Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools • Experience with open-source intelligence (OSINT) research tools • Strong critical thinking and problem-solving skills • Proven ability to follow standard operating procedures and playbooks • Ability to prioritize tasks in a fast-paced environment • Ability to stay calm, professional, and think clearly in high-stress situations • Ability to communicate clearly and concisely; verbal and written • Ability to work ‘non-standard’ shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours • English Language Proficiency

🏖️ Benefits

• Health care insurance • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave