Partner Program Manager

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🏄 California, Connecticut, +4 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $117k - $146.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience. • Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs. • Collaborate with marketing to drive engagement through partner events and certifications. • Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio’s latest offerings. • Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success. • Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous, high-touch engagement across all partner segments. • Contribute to strategic projects aimed at enhancing the partner experience and overall program impact. • Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows and boost program efficiency. • Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams. • Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones to support a coordinated approach to program success.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered. • 5-8 years of experience in project or program management, customer success, or a similar role focused on partner engagement and program operations. • Strong project management skills, with the ability to develop and execute project plans, track milestones, and work cross-functionally. • Excellent communication skills for delivering complex information clearly across various partner communications, including newsletters, webinars, and surveys. • Experience with documentation management and content creation for program guides and enablement resources. • Demonstrated ability to drive process improvements and contribute to strategic initiatives within partner or program environments.

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • A retirement savings program