Member Support Associate – Temp

🕒 June 24

🇺🇸 United States – Remote

💵 $21 - $24 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 55%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twin Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Twin Health is a company that focuses on improving the metabolic health of employees and health plan members by preventing and reversing chronic metabolic diseases. Utilizing proprietary Digital Twin AI technology, combined with smart devices, wearables, and a clinical care team, Twin Health provides personalized health recommendations. The solutions help in weight loss, lowering blood sugar levels, improving energy, mood, and sleep, and reducing dependency on costly medications by addressing the root causes of metabolic dysfunction. Their evidence-based programs deliver substantial health benefits, including considerable reduction in blood sugar levels, medication elimination, and overall metabolic health improvement, within six months.

📋 Description

• Conduct Sensor Activation visits with new members and ensure successful sensor connectivity • Support a continuous flow of scheduled member-facing visits • Engage members via video and phone calls in a high-volume, queue-based environment • Handle back-to-back interactions across phone, video, and chat • Troubleshoot technical issues and provide empathetic member support • Document interactions accurately and in real time • Manage and resolve support cases within a ticketing system • Prioritize and triage inbound inquiries based on urgency and impact • Meet SLAs and performance metrics including first response time, resolution rate, and customer satisfaction • Collaborate cross-functionally to escalate and resolve complex issues • Multitask across systems, tools, and workflows • Adapt to evolving tools, processes, and business needs

🎯 Requirements

• Completed a post-secondary program • 2+ years of experience in customer-facing roles • Experience in a high-volume, queue-based contact center environment, managing back-to-back customer interactions across phone, video, and chat • Ability to resolve technical issues in real time while delivering empathetic, high-quality member experiences and meeting SLAs • Clear, confident communication and professionalism in challenging conversations • Strong organizational, prioritization, and adaptability skills • Ability to meet productivity and quality targets • Team-oriented with a passion for member success • Measurable track record of member satisfaction and understanding of NPS • Experience in a contact/call center or similar high-volume customer support environment preferred • Healthcare experience preferred • Fluent in English and Spanish preferred • Skilled in de-escalation and communicating across phone, video, chat, and email • Ability to work Tuesday-Saturday, 10:30am-7pm CST

🏖️ Benefits

• Opportunity for equity participation • Unlimited vacation with manager approval • 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents • 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family • Health Savings Account and Flexible Spending Account options • 401k retirement savings plan • Remote-friendly work environment • High level of flexibility • Competitive compensation package

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