Senior Manager, Client Growth & Success – Enterprise Accounts

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $130k - $145k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Twin Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Twin Health is a company that focuses on improving the metabolic health of employees and health plan members by preventing and reversing chronic metabolic diseases. Utilizing proprietary Digital Twin AI technology, combined with smart devices, wearables, and a clinical care team, Twin Health provides personalized health recommendations. The solutions help in weight loss, lowering blood sugar levels, improving energy, mood, and sleep, and reducing dependency on costly medications by addressing the root causes of metabolic dysfunction. Their evidence-based programs deliver substantial health benefits, including considerable reduction in blood sugar levels, medication elimination, and overall metabolic health improvement, within six months.

📋 Description

• Manage a portfolio of mid-sized enterprise clients, balancing time and attention across accounts of differing size and complexity • Build and maintain strategic relationships with executive, HR, benefits, clinical, and operational stakeholders • Navigate complex enterprise organizations and align divergent stakeholder priorities • Develop expertise in Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies • Provide data-driven, consultative recommendations to improve program adoption, member engagement, clinical outcomes, and client satisfaction • Prepare and deliver executive business reviews, ROI analyses, and strategic recommendations • Monitor client health, identify risks, and develop mitigation strategies • Drive client decision-making and proactively bring recommendations and next steps • Influence adoption across HR, benefits, clinical, operational, financial, and member experience stakeholders • Turn high-performing clients into brand advocates through success stories, testimonials, case studies, and references • Develop and execute strategies to maximize program adoption, stakeholder engagement, and member participation • Use data and performance insights to identify optimization and continuous improvement opportunities • Collaborate with Marketing on client success stories, case studies, and proof points • Support and lead client events, webinars, and strategic initiatives • Own the full client renewal lifecycle and drive retention • Identify and secure expansion and upsell opportunities • Surface renewal and expansion risks and execute mitigation plans cross-functionally • Coordinate with Implementation, Clinical, Product, Analytics, Marketing, and Business Development • Partner with client leaders on workflow optimization, operational improvements, and strategic growth • Develop promotional strategies and engagement toolkits with Member Marketing • Coach and mentor Client Growth & Success Managers • Proactively solve problems, operate with urgency, and lead through influence

🎯 Requirements

• 6+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare or health benefits • Experience supporting mid-sized to large enterprise organizations with multiple stakeholder groups is strongly preferred • Proven track record of building strategic client partnerships that drive adoption, client retention, revenue growth, and long-term business value • Experience working within matrixed organizations with multiple executive, clinical, operational, and technical stakeholders • Strong understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles • Exceptional relationship-building, communication, presentation, and executive influencing skills • Strong analytical, strategic thinking, and problem-solving abilities, with the ability to translate data into actionable recommendations • Demonstrated ability to influence without direct authority and lead cross-functional initiatives across diverse stakeholder groups • Highly organized with exceptional attention to detail, accountability, and follow-through • Comfortable navigating ambiguity while balancing multiple priorities in a fast-paced, evolving environment • Collaborative mindset and passion for delivering measurable client outcomes • Compelling presentation and storytelling skills, assessed during the recruiting process • Willingness and ability to travel as needed • Experience coaching or mentoring colleagues is preferred • Must be based in the United States • Must be authorized to work for any employer in the U.S. • Twin Health is unable to sponsor or take over sponsorship of an employment visa

🏖️ Benefits

• Bonus eligible • Opportunity for equity participation • Unlimited vacation with manager approval • 16 weeks of 100% paid parental leave for delivering parents • 8 weeks of 100% paid parental leave for non-delivering parents • 100% employer-sponsored healthcare, dental, and vision for you • 80% coverage for your family • Health Savings Account (HSA) and Flexible Spending Account (FSA) options • 401k retirement savings plan • Remote work and high flexibility • Competitive compensation package