Customer Success Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $87k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Twist Bioscience

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

Healthcare • Manufacturing • Logistics

Twist Bioscience is a biotechnology company that develops a proprietary semiconductor-based synthetic DNA manufacturing process. This innovative platform enables miniaturization of chemistry necessary for DNA synthesis, providing significant time and cost savings for customers. Twist offers a range of DNA-based products including gene synthesis, variant libraries, and next-generation sequencing (NGS) solutions. The company supports research across areas such as cancer research, infectious disease, and drug discovery, leveraging its capabilities to drive groundbreaking biological innovations. With a robust suite of tools and services, Twist Bioscience is at the forefront of advancing research in genomics, antibody discovery, and synthetic biology.

📋 Description

• Assist the sales team with data entry, document management, and record organization • Collaborate with sales to provide white-glove service and maintain customer satisfaction • Respond to customer and internal team inquiries • Create tailored quotations and maintain standard pricing and product information databases • Build and maintain positive client relationships • Serve as a primary client contact, handling inquiries, resolving issues, and providing product/service information • Monitor customer health and assist with onboarding • Create, implement, and maintain reports and dashboards for sales teams and customers • Update internal dashboards and notify departments when action is needed • Track strategic account orders in the production pipeline and provide stakeholder updates • Collaborate with Global Logistics, Commercial Operations, and Global Support • Manage cross-functional initiatives and drive process improvements • Use CRM software to manage client/prospect information, document interactions, and track the sales pipeline • Generate reports and analyze sales performance data • Support ad hoc projects, including configuring contracts for discount pricing

🎯 Requirements

• Strong organizational skills and attention to detail • Excellent written and verbal communication skills • Proficiency with office software, such as Microsoft Office Suite • Familiarity with CRM software is a plus • Ability to work independently and as part of a team • Proactive and resourceful approach to problem-solving • 3–6 years of experience in sales, account management, customer success, or client relations • Bachelor's degree in a relevant field, such as Science, preferred • Must be based in the USA; compensation details identify the role as California-based and provide a San Francisco Bay Area range

🏖️ Benefits

• Competitive salary and performance-based incentives • Opportunities for career growth and development • Collaborative and supportive work environment • On-the-job training and ongoing learning opportunities • Bonus eligibility • Equity • Generous benefits package