Customer Success Manager

🔥 8 minutes ago

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Typeform

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

📣 Marketing

💼 Consulting

🏥 Healthcare

Marketing • Consulting • Healthcare

Typeform is a versatile online form builder that enables businesses to create forms, surveys, and quizzes that are engaging and easy to use. With a focus on delivering a superior user experience, Typeform designs forms that break the mold by using branded designs, video content, and dynamic questioning that adapts based on previous answers. Ideal for B2B marketers, Typeform not only facilitates data collection but also offers AI analysis to derive insights from customer data, helping businesses make more informed decisions. Typeform integrates seamlessly with numerous apps, providing robust and dynamic solutions for marketing, research, human resources, and customer success teams.

📋 Description

• Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals • Introduce new opportunities to expand usage and optimize client experiences • Use internal tools to monitor customer health, usage metrics, and progress • Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts • Identify expansion opportunities and negotiate and close renewals • Deliver account reviews and information around trends to leadership and cross functional teams • Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.

🎯 Requirements

• Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company • Easily builds rapport with customers and team members • A proven track record of expansions and renewals • Process-driven and analytical • Can identify and communicate trends in their book of business • Strong written and verbal communication skills • Ability to breakdown and communicate technical terminology in a non-technical manner • A passion for delivering the quality level of service • Natural curiosity and enthusiasm • A team-focused, collaborative instinct • Flexible, open to change, and a sense of humor never hurts!

🏖️ Benefits

• Health insurance • 401(k) • Bonuses based on performance • Flexible work arrangements