Student Accounts Coordinator

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The University of Arizona Global Campus

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

📚 Education

Education

The University of Arizona Global Campus is an accredited online educational institution dedicated to transforming lives through quality education. It provides a flexible, supportive, and valuable educational experience designed to help students achieve their goals. The university is committed to maintaining high standards for online courses through Quality Matters certification, ensuring a standardized and quality online curriculum. As a Hispanic-serving institution, it embraces diversity and inclusivity, providing equal employment opportunities and fostering innovation through diverse experiences and perspectives. The University works closely with students, faculty, and staff to create impactful educational outcomes while acknowledging the Indigenous lands on which it resides.

📋 Description

• Assist the Student Accounts Manager in monitoring, reviewing, and improving department business activities • Analyze student accounts and reconcile award years • Counsel students on document intake, awarding, disbursement, withdrawal, payment plans, financial obligations, re-entry policies, and student financing processes • Review post-withdrawal disbursement and R2T4 processes and calculations • Review and complete Regent tasks and documents to ensure students are Ready to Package • Respond to student account inquiries and perform quality assurance reviews • Resolve escalated student issues and disputes • Collaborate with Enrollment Services, Student Services, Accounting, Collections, Strategic Partnerships, and other departments • Establish strategies to help students resolve outstanding account balances • Address invoicing inquiries from students and employers providing tuition assistance • Reconcile accounts and submit invoices to students and employers • Develop processes for specialized invoicing • Track funds received, invoiced amounts, and amounts needed for future invoicing • Coordinate student ledger activities with other departments • Monitor billing and payment processes and schedule agency payments • Review Letters of Credit, Vouchers, and Course Approvals • Review NSLDS, COD, and CPS information to determine student eligibility • Perform third-party reconciliation • Oversee departmental User Acceptance Testing for system updates • Prepare invoices for students and third-party agencies • Produce ad hoc reports and participate in workgroups • Manage assigned accounts, prioritize workload, pursue account resolution goals, and provide customer service • Resolve accounts receivable balances and communicate with students regarding collection efforts • Prepare, review, and act on account aging and student activity reports • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree or equivalent advanced learning attained through experience required • 1 year of relevant work experience required • Familiarity with Title IV federal regulations a plus • Experience with student information systems preferred • Higher-education finance-related experience required • Attention to detail and strong mathematical and critical thinking skills • Outstanding organizational and time management skills • Ability to multitask and prioritize responsibilities accurately in a high-volume environment • Strong interpersonal, written, and verbal communication skills • Ability to articulate detailed financial information over the phone • Customer service experience skills • Proficiency in Microsoft Office, Excel, and Outlook • Visa sponsorship is not available for this position

🏖️ Benefits

• Health, dental, and vision insurance plans • Life insurance and disability programs • Paid vacation, sick leave, and holidays • U of A/ASU/NAU tuition reduction for the employee and qualified family members • Retirement plans • Access to U of A recreation and cultural activities • Innovative work-life programs • Relocation services