Coordinating Center Associate – Customer Service Support

🕒 July 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

💝 Customer Support

👻 Ghost score 60%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Handle inbound and outbound contacts from patients, healthcare providers, and other sources related to assigned UBC programs • Provide consistent customer service support to stakeholders • Apply working knowledge of program guidelines, medication, or disease referenced in call scripts • Communicate via phone, fax, and email to retrieve data or address discrepancies • Follow up with stakeholders regarding missing information, including data entry, documentation, and safety reporting • Apply corrections and updates in secured program applications, CTMS, and appropriate documents • Escalate potential problems or issues requiring management attention to the direct supervisor • Document communications accurately, concisely, and timely in application contact logs • Assist with recruiting or initiating sites and coordinating launch activities when applicable • Complete assigned project tasks • Provide new or updated training materials as needed • Complete program compliance duties, including stakeholder re-education, non-compliant event documentation, alert/reminder review, and healthcare provider follow-up • Prepare program compliance materials for client meetings when applicable • Prepare and ship program materials and document actions in appropriate applications when applicable • Process honorarium when applicable • Review documents for program standards and take appropriate action • Ensure accurate and timely data entry, filing, and data confirmation • Perform other duties assigned by program and coordinating center management according to UBC SOPs

🎯 Requirements

• High School Graduate • 3+ years of relevant experience • Customer service experience preferred • Proficient in multitasking and ability to prioritize tasks • Proficiency with personal computers including Microsoft Office • Excellent written and verbal communication skills • Ability to work on complex programs or multiple programs at the same time requiring critical thought processing • Ability to adapt in a dynamic work environment • Ability to maintain accurate information and make decisions with minimal supervision • Ability to work a flexible schedule that could include 24/7 on call coverage shifts

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match • Tuition reimbursement • Flexible work environment • 20 days PTO, accrued • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability • Long term disability • Life insurance • Discount programs