Program Manager – Pharmacy HUB Operations

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Program Manager

👻 Ghost score 10%

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Manage day-to-day activity of assigned program(s) and supervise staff • Serve as the primary contact for assigned programs and interact extensively with internal and external clients • Hire, schedule, train, and develop direct and indirect reports • Recommend and implement operational improvements • Develop policies, procedures, and business work plans with Senior Managers or Directors • Manage programs according to scope of work, standard operating procedures, and contracted budgets • Ensure proper workflow throughout the program lifecycle • Monitor program metrics and adherence to program SLAs • Support program development, design, and restructuring decisions • Supervise collaboration with internal and client training departments to align messaging with strategies and patient insights • Manage field operations support personnel and logistical deployment/tracking of equipment • Supervise personnel management during training events and direct assigned training resources • Oversee patient feedback mechanisms assessing perceived program value • Support KPI development, reporting systems, and monthly performance updates • Provide leadership with policy-development updates and likely impacts on patients and service delivery • Develop and implement communications plans for the Patient Outreach organization • Attend weekly program staff meetings • Manage assigned systems training, field operations, system escalation personnel, and projects • Present program information to internal and external customers • Participate in interviewing, evaluating, and training employees • Travel and participate in internal and external in-person and virtual meetings/events

🎯 Requirements

• Bachelor’s degree required • Patient Outreach or program experience (2+ years) as Field Manager or higher experience preferred • Training Management experience preferred • Must be able to manage multiple tasks and have excellent organizational skills • Ability to examine business environment and develop/execute in response to market opportunities • Working knowledge of the market, including trends and issues related to the patient journey and insights • Ability to travel (40-50%) • Ability to lead and drive for results in cross-functional teams • Strong planning and prioritization skills • Strong and effective presentation skills; excellent written and verbal communication skills • Initiative and vision to develop strategy and deliver results • Exceptional interpersonal skills and ability to build and inspire support for initiatives • Ability to build and maintain third-party relationships using good negotiation skills • Proven success working with or within patient advocacy or other patient health-related, communication-focused organizations serving targeted populations • Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology • Veeva/Salesforce.com database experience preferred

🏖️ Benefits

• Equal opportunity employer committed to a diverse, equitable, and inclusive culture • In-person and virtual meetings/events • Career growth and meaningful work improving patient outcomes

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