Strategic Account Manager

🕒 January 13

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Uberall

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🍽️ Food & Beverage

🏨 Hospitality

🚘 Automotive

Food & Beverage • Hospitality • Automotive

Uberall is an AI-powered SaaS platform that helps multi-location brands manage and optimize their local digital presence. It centralizes listings, location data, review management, messages, local pages, social publishing and analytics, and uses its AI agent (UB-I) and Location Performance Optimization (LPO) to improve discoverability, engagement and revenue across search, maps, voice and AI platforms. Uberall integrates with CRMs, POS and analytics tools to scale local SEO and reputation management for marketing and customer experience teams.

📋 Description

• Serve as the primary strategic point of contact and Commercial Owner for valued multi-location brands • Own the entire customer lifecycle, including onboarding alignment, renewals, and whitespace expansion • Advise customers on Uberall’s Reputation Management, Social Media, and Local Page Optimization solutions • Operationalize holistic location performance optimization using Uberall’s Integrated Solution Ecosystem • Develop and maintain Strategic Success Plans tied to localized marketing KPIs and measurable ROI • Translate Listings, Reviews, Social, and AI Search complexities into business imperatives • Drive ACV Bookings through expansion opportunities and renewals • Manage annual targets, pipeline pacing, renewal seasonality, and expansion whitespace • Lead contract negotiations from proposal through signature and pursue multi-year agreements • Maintain pipeline discipline and forecasts in Salesforce • Represent Uberall with C-suite stakeholders and at strategic industry events • Build relationships across operational users, brand managers, and executive sponsors • Allocate resources according to account value and promote self-service through Uberall Academy • Monitor customer health metrics, identify churn risks, and implement mitigation plans • Orchestrate internal resources across Sales, Legal, Product, Marketing, implementation, and support • Align onboarding and implementation to promote early adoption and time-to-value • Educate customers on the support ecosystem and ensure technical issues reach specialists • Relay client needs to Product and Marketing to help shape the AI-powered roadmap

🎯 Requirements

• 4+ years of experience in a client-facing role such as Customer Success, Account Management, or Strategic Consulting • Preferably experience within a SaaS or software technology environment • Demonstrated track record of managing customer relationships and achieving commercial targets, including renewals, upsells, and expansion • Experience in Digital Marketing, SEO, or Localized Search is a significant advantage • Strong consulting skills and ability to guide customers, challenge their thinking, and lead them toward business success • Highly organized; able to manage a diverse portfolio of accounts and maintain accurate records and forecasts • Proven ability to carry a quota and exceed targets • Refined sales methodology for contract renewals and expansion opportunities • Ability to lead Executive Business Reviews and navigate high-stakes objections • Comfortable engaging with C-suite decision-makers and articulating strategic platform value • Ability to turn data into ROI-driven narratives • Commitment to accurate pipeline hygiene and forecasting • Creative, resilient, adaptable, and an early adopter of new technologies and methodologies