Ubiquity
5001 - 10000 employees
Founded 2012
🤝 B2B
💸 Finance
🛍️ eCommerce
B2B • Finance • eCommerce
Ubiquity is a global business process outsourcing and customer experience company that provides contact-center and back-office services — including customer care, technical support, sales, collections, identity verification, claims processing, chargeback management, and HIPAA‑compliant medical billing — powered by its Aigent AI platform to accelerate training, coaching, and quality. The company designs bespoke, brand-centric solutions for enterprise clients, combining human agents with AI-driven quality assurance and analytics to improve CSAT, compliance, and operational efficiency across finance, healthcare, retail/e-commerce, technology and logistics sectors.
Crowd Support Specialist
🔥 7 minutes ago
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Ubiquity
5001 - 10000 employees
Founded 2012
🤝 B2B
💸 Finance
🛍️ eCommerce
B2B • Finance • eCommerce
Ubiquity is a global business process outsourcing and customer experience company that provides contact-center and back-office services — including customer care, technical support, sales, collections, identity verification, claims processing, chargeback management, and HIPAA‑compliant medical billing — powered by its Aigent AI platform to accelerate training, coaching, and quality. The company designs bespoke, brand-centric solutions for enterprise clients, combining human agents with AI-driven quality assurance and analytics to improve CSAT, compliance, and operational efficiency across finance, healthcare, retail/e-commerce, technology and logistics sectors.
📋 Description
• Project Coordination & Execution • Active Project & User Support • Contributor Support & Community Management • Vendor & Partner Management • Operational Coordination & Reporting • Stakeholder Communication & Collaboration • Problem Solving & Continuous Improvement
🎯 Requirements
• Bachelor’s degree (business, operations, IT, communications, or related fields preferred). • Relevant experience in support operations, community management, customer service, or project coordination. • Prior experience in night shift/global support roles is preferred. • Exposure to crowdsourcing, partner ecosystems, or data projects is an advantage.
🏖️ Benefits
• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events
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