Cell Phone Repair Technician

🔥 14 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $13 - $22 / hour

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

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uBreakiFix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

🛒 Retail

👥 B2C

Retail • B2C

uBreakiFix is a nationwide consumer electronics repair and retail chain operated by Asurion that provides diagnostics, screen and component repairs, and accessory sales at 700+ stores. The company repairs phones, tablets, computers, and gaming consoles (and any device with a power button), offers same-day service, a one-year limited warranty, authorized repairs for major brands (Apple, Samsung, Google, etc. ), and sells accessories and refurbished phones both in-store and online.

📋 Description

• Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand • Assist customers from the initial check-in process all the way through to the completion of their repair • Provide recommendations for problem resolution • Diagnose, troubleshoot and repair devices • Explain complex technical issues to customers in a non-technical, simple to understand manner • Provide repair and replacement estimates to customers • Provide additional recommendations for accessory up-selling • Ensure that all repairs meet or exceed uBreakiFix quality standards • Greet customers in a friendly, professional manner and maintain a positive work environment • Answer phone calls to the store with a professional, courteous, and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit • Keep track of all devices and inventory while safeguarding all store stock • Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair • Maintain the cleanliness and professional appearance of the store • Able to keep your composure when faced with multiple deadlines

🎯 Requirements

• LOCAL APPLICANTS ONLY WILL BE CONSIDERED. • Requires driving in FL Collier County and Lee County areas. • Previous 1-3 years experience as cellphone/computer repair technician • Sales experience a plus • Strong troubleshooting and analytical skills • Strong written and verbal communication skills • Proven ability to learn new, required skills to ensure the best possible customer experience • Basic computer skills • Strong organizational and time management skills • Great attention to detail • Ability to work well with others in a small, close-knit team • Ability to study and become Samsung, Google and Asurion certified • Current FL driver license, no accidents or tickets for 3 years, no DUIs and have reliable transportation. • Must pass routine illegal drug and felony background checks for employment and to remain employed. • Willing to work weekends.

🏖️ Benefits

• Competitive Compensation • Career Growth Opportunities • Training/Certification on-the-job • Monthly sales commissions