VP – Operations

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $240k - $320k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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UFG Insurance

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1946

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

UFG Insurance is a property and casualty insurance company that provides commercial insurance products and services, including inland marine, commercial property, commercial liability, workers' compensation, surety, excess & surplus, reinsurance and businessowners policies. It focuses on serving businesses—manufacturing, construction, real estate, architects and engineers, heavy equipment dealers and other small to mid-sized enterprises—through agents and brokers, emphasizing claims service, risk control consulting, premium audit and in-house service capabilities.

📋 Description

• Provide enterprise-level leadership and strategic direction across Underwriting Support, Premium Audit, and Billing • Own the end-to-end operating model, including people, processes, technology, and controls • Establish long-term strategic vision for business operations • Direct department goals and align operations with underwriting, financial, and customer experience objectives • Develop business cases and secure stakeholder buy-in when needed • Lead and prioritize cross-functional enterprise initiatives across Business Operations, UW Enablement, Technology, Finance, and Underwriting • Advise senior leadership on operational capacity, expense tradeoffs, premium risk, and transformation readiness • Establish operating standards, policies, and performance frameworks • Oversee productivity, quality, compliance, premium accuracy, audit effectiveness, billing timeliness, and service-level commitments • Own workforce and capacity strategy across domestic and offshore operations • Resolve complex escalations from underwriters, RVPs, agents, and internal business partners • Develop and enforce enterprise standards, best practices, and continuous improvement frameworks • Maintain controls addressing processing errors, premium leakage, billing errors, audit disputes, and regulatory risk • Partner with Finance, Underwriting, and Compliance on premium recognition and financial reporting • Own expense management and workforce investment decisions • Ensure audit readiness, regulatory compliance, and governance • Use data, KPIs, and trend analysis to identify risk and drive improvement • Lead and develop a multidisciplinary leadership team • Set training, capability development, and succession strategies • Reduce attrition, strengthen engagement, and improve team stability • Establish performance management, coaching, and accountability frameworks • Oversee offshore partnerships, contracts, onboarding, training, and leadership structure

🎯 Requirements

• College degree required • Degree in business administration or related field preferred • CPCU designation preferred • 15+ years of underwriting/underwriting operations experience required • 15+ years management experience preferred • Executive leadership experience overseeing large, multi-functional, geographically dispersed teams • Strong financial acumen connecting operations to premium growth, profitability, and expense management • Advanced knowledge of underwriting support functions • Expertise in workflow optimization, change management, and operational excellence methodologies • Proven record of reducing cycle time, enhancing quality, and improving service metrics • Ability to identify, analyze, and resolve problems; motivate and develop staff; recognize and meet customer needs; and plan and execute business strategy • Executive-level written and verbal communication skills • Ability to influence senior leaders and external stakeholders • Ability to synthesize complex operational and financial data into executive-level insights and recommendations • Excellent negotiation skills and ability to collaborate with internal and external partners • Familiarity with Commercial Lines functions, including corporate underwriting, underwriting, risk control, premium audit, and marketing preferred • Ability to lead enterprise-level relationships and align operational strategies with customer, agent, and underwriting expectations

🏖️ Benefits

• Annual incentive compensation • Medical, dental, vision & life insurance • Accident, critical Illness & short-term disability insurance • Retirement plans with employer contributions • Generous time-off program • Programs designed to support the employee well-being and financial security • Remote optional • Some overnight travel required