Moving Help Phone Agent – Part Time

🕒 June 18

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $15 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

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U-Haul

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1945

🚗 Transport

🏢 Enterprise

🛒 Retail

Transport • Enterprise • Retail

U-Haul is a company that specializes in providing a wide range of moving and storage solutions. With one of the largest selections of trucks, trailers, and self-storage units, U-Haul serves customers across the US and Canada, offering options for both local and international moves. Their services include truck and trailer rentals, self-storage, portable U-Box containers, and moving supplies such as boxes and packing materials. U-Haul also offers various accessories like trailer hitches and propane refills. Through their app, customers can reserve, pick up, and return rentals 24/7, facilitating an easy and flexible moving experience. U-Haul is a popular choice for military personnel moving locally or cross-country, and their corporate account program provides additional benefits for businesses.

📋 Description

• Supports customers in a high-volume call center environment via phone, chat, and email • Helps customers book, edit, reschedule, and/or cancel Moving Help services • Resolves customer concerns efficiently • Maintains a positive, empathetic, and professional attitude toward customers at all times • Responds promptly to customer inquiries • Processes, rebooks, and modifies orders • Keeps records of customer interactions, transactions, comments, and complaints • Provides feedback on the efficiency of the customer service process • Ensures customer satisfaction and provides professional customer support

🎯 Requirements

• High school diploma or GED • Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion • Intermediate keyboarding and computer skills • Ability to navigate and use multiple computer programs at once • Active and attentive listening • Experience working with customer support

🏖️ Benefits

• Robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.