Director, Client Success – SUMMIT

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois, New York, +2 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $175k - $220k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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UiPath

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

UiPath is a leading enterprise automation platform that specializes in Robotic Process Automation (RPA) and artificial intelligence to streamline repetitive tasks and enhance operational efficiency. By leveraging advanced AI technology, UiPath enables companies across various sectors to automate their workflows, allowing them to focus on more strategic initiatives. Their solutions empower organizations to improve productivity, reduce costs, and transform their business processes through intelligent automation.

📋 Description

• Lead and scale customer success operations across telecommunications, high-tech, media, and retail and consumer goods • Own portfolio performance, including renewals, expansion, adoption, and customer health metrics • Proactively identify and reduce systematic risk across the customer lifecycle • Use forecasting, probabilities, and path-to-plan analysis to drive data-driven decisions • Tie customer adoption to measurable revenue impact and business outcomes • Serve as a strategic partner across Sales, Product, and Go-To-Market teams • Build and maintain cross-functional influence across the organization • Collaborate on deal construction and commercial activity • Align customer success strategies with broader GTM initiatives • Build and scale high-performing Customer Success teams • Coach and mentor team members • Model accountability and an ownership culture • Establish and communicate organizational standards for performance • Champion customer- and team-oriented culture • Drive operational rigor and discipline across service delivery • Establish and maintain key operational standards • Transform individual execution into broader packaged plays and new standards • Ensure consistent and articulate communication across stakeholders • Articulate immediate priorities, identify risks or gaps, and outline a 30/60/90-day execution plan

🎯 Requirements

• Previous experience with formal people management and team leadership • Must be authorized to work in the US for this role • Proven track record in broad portfolio impact including renewals, saves, and adoption metrics • Experience with deal construction and commercial activity • Established cross-functional influence across Sales, Product, and GTM organizations • Strong interpersonal, coaching, and mentorship skills • Entrepreneurial mindset with tenacious execution capabilities • Articulate and consistent communication style • Customer- and team-oriented approach with ability to champion culture • Deep exposure to telecommunications, high-tech, media, and retail & consumer goods business landscapes • Understanding and usage of key industry solutions embedded in GTM strategy • Established relationships across marquee accounts • Experience transforming individual execution into broader packaged plays or new organizational standards • Demonstrated ability to identify and establish operational excellence benchmarks • Experience operating in complex, highly technical renewal deal cycles

🏖️ Benefits

• Equity • Bonus • Flexible working arrangements, depending on business and role needs • Reasonable accommodations for candidates on request