Manager, Customer Success – Pub Sec

🔥 2 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $144k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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UiPath

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

UiPath is a leading enterprise automation platform that specializes in Robotic Process Automation (RPA) and artificial intelligence to streamline repetitive tasks and enhance operational efficiency. By leveraging advanced AI technology, UiPath enables companies across various sectors to automate their workflows, allowing them to focus on more strategic initiatives. Their solutions empower organizations to improve productivity, reduce costs, and transform their business processes through intelligent automation.

📋 Description

• Lead and scale Customer Success Managers and Technical Account Managers operations across Federal Civilian accounts • Own portfolio performance, including renewals, expansion, adoption, and customer health • Identify and reduce systematic risk across the customer lifecycle • Use forecasting, probabilities, and path-to-plan analysis to drive data-based decisions • Connect customer adoption to measurable revenue impact and business outcomes • Own success for marquee accounts as a player-coach • Partner strategically with Sales, Product, and Go-To-Market teams • Collaborate on deal construction and commercial activity • Align customer success strategies with broader GTM initiatives • Build and scale high-performing Customer Success and Technical Account Manager teams • Coach and mentor team members • Establish operational standards and drive rigor across service delivery • Transform individual execution into packaged plays and organizational standards • Ensure consistent communication across stakeholders • Champion customer- and team-oriented culture

🎯 Requirements

• Previous experience with formal people management and team leadership • Must be authorized to work in the United States • Proven track record in portfolio impact including renewals, saves, and adoption metrics • Experience with deal construction and commercial activity • Established cross-functional influence across Sales, Product, and GTM organizations • Strong interpersonal, coaching, and mentorship skills • Entrepreneurial mindset with tenacious execution capabilities • Articulate and consistent communication style • Customer- and team-oriented approach with ability to champion culture • Deep exposure to public sector business landscapes preferred • Understanding and usage of key industry solutions embedded in GTM strategy preferred • Established relationships across marquee accounts preferred • Experience transforming individual execution into broader packaged plays or organizational standards preferred • Demonstrated ability to identify and establish operational excellence benchmarks preferred • Experience operating in complex, highly technical renewal deal cycles preferred

🏖️ Benefits

• Equity • Bonus • Flexible work arrangements depending on business and role • Reasonable accommodations for candidates on request • Interview recording opt-out does not impact candidacy