Bilingual Healthcare Customer Service Representative

🔥 21 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Carenet Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

Carenet Health is committed to delivering the business of healthcare through leading-edge technology, unmatched perspective and insights, and operational excellence to help providers, payers and health service organizations better meet consumer healthcare needs. For more than 25 years, we have delivered bespoke solutions to help healthcare companies around the globe solve complex business challenges faster while delivering world-class engagement outcomes for consumers.

📋 Description

• Spend your day reaching out to health plan members, guiding them toward scheduling their care assessments • Provide encouragement to members to take the next step in their healthcare • Handle fast-paced calls and ensure goal achievements

🎯 Requirements

• High School Diploma or GED (required and verified during background check) • Bilingual - read, write, speak Spanish • Strong computer skills — data entry, screen navigation, and solid keyboarding speed • Experience using Microsoft Outlook and Word • Excellent customer service skills and a friendly, compassionate tone • Ability to stick to schedules and daily tasks • Great oral and written communication skills • Genuine empathy and care for others • Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date.

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) plan with company match • Paid time off (PTO) and paid holidays • Flexible spending accounts (FSAs) • Employee wellness programs • Career development and growth opportunities