Enrollment Associate I – Temporary

Job not on LinkedIn

🕒 June 9

🏈 Alabama, Arizona, +11 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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UMass Global Career Bootcamps

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11 - 50 employees

Advance your career in Software Engineering or Cyber Security with online bootcamps from UMass Global, a leader in higher education.

📋 Description

• Generate an engaging rapport with a high-volume of prospective students by providing excellent customer service in all interactions with potential students; represent UMass Global in a positive and professional manner by meeting or exceeding all key performance indicators (KPI’s). • Act as a subject matter expert when providing consultation or overcoming objections with prospective students. • Provide product and service information regarding admissions processes and/or requirements via phone and internet. • Manage difficult calls or tense situations with minimal escalation. • Consult with callers to determine the best resource for them at a high level; follow up with callers as necessary to ensure the highest levels of customer service. • Respond to inbound calls/inquiries, reply to prospective student needs and forward calls to appropriate personnel. • Gather and verify information to ensure accuracy of transactions (i.e. account details, name, address, etc.). • Access, read and accurately input information using a moderately complex computer system, including telephony and customer relationship management (CRM) systems. • Process requests and update account history to include proper documentation. • Organize, access, and deliver product information, and make scripted resale efforts. • Perform other duties, as assigned.

🎯 Requirements

• Associate’s degree, or equivalent combination of experience and education. • One year call center or customer service experience preferably in a call center environment. • Prior experience working in higher education, or consultative sales is a plus. • Must be able to work with computers and an aptitude for and willingness to learning new software applications quickly.

🏖️ Benefits

• Medical, dental, and vision coverage with spending account options. • Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. • Life, disability, accident, legal, identity protection, and student debt support. • 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! • Tuition discounts for employees and family and Tuition Exchange program with other universities. • Counseling services, Free Calm Health subscription and year-round wellness programs.