Admissions Advisor

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🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $51k / year

⏰ Full Time

🟢 Junior

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UMGC Ventures

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📚 Education

🤝 Non-profit

Education • Non-profit

UMGC Ventures is a 501(c)(3) non-profit supporting organization for University of Maryland Global Campus (UMGC). It serves as a hub for innovation in learning design and development, aiming to create transformational solutions in higher education tailored to the needs of learners, businesses, community organizations, and governments. The organization focuses on digital learning experiences, modularized learning, and developing new credentialing and certification programs to support workforce development. UMGC Ventures is committed to delivering globally accessible, affordable, and quality adult education, leveraging agility and strategic thinking to adapt to evolving educational needs.

📋 Description

• Guide prospective students through their decision-making process by engaging in a consultative dialogue to explore and uncover student needs and concerns, presenting information in a professional, articulate, and confident manner, and effectively communicating the value proposition of the university to achieve desired conversion and meet/exceed enrollment growth targets • Accurately document, maintain, and track all student interactions, information, and progression through the CRM system • Drive new student recruitment and first term success through problem solving in a way that leaves the new student feeling as if they have a strong advocate for their success • Meet speed to response goals and demonstrate high quality customer service throughout all student and staff interactions • Maintain departmental Service Level Agreements in line with management expectation • Possess thorough understanding of UMGC product knowledge, policies, procedures, systems to effectively and accurately guide prospective students from inquiry through enrollment in their first term. • Be highly visible and dynamic through a high volume of interactions with prospective students via phone, video conferencing, text, and email, adhering to the contact strategy • Maintain and provide accurate information on admissions process, program requirements, first term student success/retention initiatives, policies, procedures and dates/deadlines • Contribute to individual, team, and unit goals on a daily, weekly, monthly basis to ensure new student growth targets are met • Develop referral leads from prospective students, UMGC alumni and /or personal networks • Proactively engage with prospective students and help them overcome potential barriers within the student enrollment process • Act as a liaison for prospective students by assisting with all processes to include registration, degree planning and act as a liaison between students and other University departments • Provide comprehensive responses to student questions regarding transfer credit, transcripts, document tracking and other records being sent to the university • Correspond clearly and effectively with all students and Admissions team members • Be knowledgeable of UMGC services to include hybrid classes and testing services at military and civilian sites where relevant • Maintain a mastery of content knowledge for all university, corporate alliance programs and community college agreements • Participate and provide leadership in recruitment activities and new student success initiatives including attending virtual open house events, information sessions, webinars, classroom walk through presentations and other events as requested to offer guidance to new students • Provide general information to students regarding all payment options, the full range of active duty and veteran educational benefits, process, and requirements via phone, text and email conversations • Evening, weekend hours and possibly holidays may be required at times based on business need • Perform other duties as assigned

🎯 Requirements

• An earned Associate's Degree • At least 1 year serving in an Admissions, Advising, Coaching or Consultative Sales role • Experience working in a goal-driven, measured performance and team environment is required • Candidates must possess excellent customer service and time management skills, high learning agility, creative problem solving, interpersonal, oral and written communications, with strong attention to detail and accuracy • Excellent interpersonal communication skills for both one-on-one interactions and group presentations with diverse populations of students • Upbeat and outgoing personality with a desire to encourage students to succeed and ability to address and overcome student concerns • Excellent computer and keyboarding skills (Microsoft Office, inclusive of Word, Excel, PowerPoint

🏖️ Benefits

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). Time off rates will be prorated based on the number of hours worked. • Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent II employees who work on average 30 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits. Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week are eligible for a stipend to assist in the purchase of a health plan. • Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. • Retirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA). • Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds. • Tuition Remission: CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.