Success Coach

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $51k / year

⏰ Full Time

🟢 Junior

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UMGC Ventures

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📚 Education

🤝 Non-profit

Education • Non-profit

UMGC Ventures is a 501(c)(3) non-profit supporting organization for University of Maryland Global Campus (UMGC). It serves as a hub for innovation in learning design and development, aiming to create transformational solutions in higher education tailored to the needs of learners, businesses, community organizations, and governments. The organization focuses on digital learning experiences, modularized learning, and developing new credentialing and certification programs to support workforce development. UMGC Ventures is committed to delivering globally accessible, affordable, and quality adult education, leveraging agility and strategic thinking to adapt to evolving educational needs.

📋 Description

• Manage and coach assigned students from first class start through program completion • Prepare students for academic success by interpreting academic requirements, selecting courses, and co-creating academic plans • Provide high-volume student engagement by phone, video conferencing, text, and email • Document and track student interactions and progression in the CRM system • Assist with registration, degree planning, payment options, and university administrative processes • Connect students with internal and external resources • Respond to questions about transfer credit, transcripts, document tracking, and records • Develop relationships with applicants and educate them on UMGC programs, services, and admissions requirements • Guide new students through registration, onboarding, online orientation, and Welcome Calls • Advise students on programs, online learning, administrative processes, time management, academic challenges, and study skills • Monitor attendance and intervene early with at-risk students • Assist students through the satisfactory academic progress process • Participate in recruitment, retention initiatives, open houses, information sessions, webinars, and other events • Partner with Tuition Planning on payment options and guide students through online payment processing • Resolve current balances to prevent program interruption • Maintain knowledge of federal and institutional policies regarding Title IV, tuition assistance, VA benefits, payment plans, and billing • Maintain service-level agreements and contribute to student growth targets

🎯 Requirements

• An earned bachelor's degree from an accredited institution of higher learning • One (1) year of relevant work experience providing outstanding customer service with heavy inbound/outbound phone volume • Excellent customer service and time management skills • High learning agility • Creative problem-solving skills • Interpersonal, oral, and written communication skills • Presentation skills • Strong attention to detail and accuracy • Excellent computer and keyboarding skills • Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook • Equipment and broadband internet meeting specified requirements for the 100% remote role • Ability to work some evening and weekend hours • Ability to work certain holiday hours based on business needs

🏖️ Benefits

• 22 days of paid vacation • 15 days of sick leave • 3 personal days • 16 paid holidays (17 during general election years) • Health care, medical with vision, dental, and prescription plans for individuals and families • Subsidized state of Maryland medical and prescription benefits for eligible Contingent II employees • Health-plan purchase stipend for eligible Contingent II employees • Term Life Insurance • Accidental Death and Dismemberment Insurance • Long-Term Disability Insurance • Retirement stipend equal to 7.25 percent of base salary • Supplemental retirement accounts (401(k), 403(b), 457(b), and Roth options) • Tuition Remission at UMGC or University of Maryland College Park • Spouse and dependent undergraduate tuition remission after two years of service