Success Coach

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UMGC Ventures

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📚 Education

🤝 Non-profit

Education • Non-profit

UMGC Ventures is a 501(c)(3) non-profit supporting organization for University of Maryland Global Campus (UMGC). It serves as a hub for innovation in learning design and development, aiming to create transformational solutions in higher education tailored to the needs of learners, businesses, community organizations, and governments. The organization focuses on digital learning experiences, modularized learning, and developing new credentialing and certification programs to support workforce development. UMGC Ventures is committed to delivering globally accessible, affordable, and quality adult education, leveraging agility and strategic thinking to adapt to evolving educational needs.

📋 Description

• Empower students on their UMGC journey by listening, guiding, motivating, and celebrating their success • Manage and coach assigned students from the point of first class start to program completion through proactive service and outreach • Prepare students for academic success by partnering to interpret academic requirements, select appropriate courses and co-create term specific academic plans • Accurately document, maintain, and track student interactions, information, and progression • Act as a liaison for students by assisting with all administrative processes including registration, degree planning, and payment options • Connect students to the right internal and external resources at the right time • Monitor and outreach to students based on attendance, intervene early with at-risk students, and assist students through the satisfactory academic progress process throughout their program • Participate in recruitment activities and student retention initiatives

🎯 Requirements

• An earned bachelor's degree from an accredited institution of higher learning • One (1) year of relevant work experience providing outstanding customer service with heavy inbound/outbound phone volume • Excellent customer service and time management skills • High learning agility, creative problem solving, interpersonal, oral, and written communications, and presentation skills, with strong attention to detail and accuracy • Excellent computer and keyboarding skills (Microsoft Office, inclusive of Word, Excel, PowerPoint, Outlook) • Previous experience in online higher education admissions, advising, enrollment management, recruiting, educational or training-industry sales, consultative inside sales of a service offering, call center or high-volume, customer service environment is preferred • Experience leveraging CRM or call center applications and tools, such as a dialer is also preferred • Bi-lingual English/Spanish is a plus

🏖️ Benefits

• Enjoy 22 days of paid vacation • 15 days of sick leave • 3 personal days • 16 paid holidays (17 during general election years) • Access to health care, medical with vision, dental, and prescription plans for both individuals and families • Term Life Insurance • Accidental Death and Dismemberment Insurance • Long-Term Disability (LTD) Insurance • Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary