Software Engineer, CRM

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🗽 New York – Remote

🗽 New York – Remote

💵 $90k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

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Unbounce

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

☁️ SaaS

🛍️ eCommerce

💰 Series A on 2020-06

SaaS • eCommerce • Marketing

Unbounce is a leading landing page platform built for marketers and agencies that focuses on enhancing marketing campaign results. It offers a variety of features such as AI-powered copywriting, A/B testing, and AI optimization to help users create high-converting landing pages without the need for a designer or developer. The platform supports integration with popular marketing tools, popups and sticky bars to capture attention, and provides hundreds of industry-optimized templates to accelerate the creation process. Unbounce is designed to handle traffic and conversions at scale, making it ideal for SaaS businesses, eCommerce stores, and marketing agencies.

📋 Description

• Lead scoping/discovery calls with clients to document design requirements • Prepare Statements of Work (SOW) and deliver to clients within SLA guidelines • Project manage all projects from “kickoff call” to UAT (user acceptance testing) and signoff • Lead the implementation efforts for multiple projects in various phases of implementation • Meet directly with client's business users to communicate functionality of the software, and walk through the integration within their end-system • Work with client’s technical team to facilitate the integration, communicate technical objectives and provide custom solutions • Advise client on configuration and implementation options based on industry best practices • Ensure that all implementation methodology deliverables are complete and on-time • Generate timely project status, time, and expense reports as requested by management • Provide customer support in local time zone and contributes to customer self-service tools

🎯 Requirements

• Possess a BA/BS in Engineering/IT related discipline and/or 2 years related experience • 2+ years in a customer facing role • Excellent written and verbal communication skills • Detailed, organized, and have a sense of ownership • Able to multi-task and perform effectively under pressure • Flexible in picking up custom projects outside of comfort zone while working independently • Proven ability to read, write, troubleshoot and debug code proficiently • Have knowledge of software development fundamentals and data structures • Hands-on technical familiarity interacting with APIs (REST and/or SOAP) • Familiar with cloud platforms such as AWS Lambda, Azure Functions, or Google Cloud.

🏖️ Benefits

• Flexible Time Off Policy - We encourage a minimum of 4 weeks per year! • Remote First Team • Flexible Hours • Work From Anywhere Program • Health Insurance • Employee Assistance Program (EAP) • Quarterly Company Wide Recharge Days • End of Year Company Wide Holiday Closure • Maternity & Parental Leave Program • $2000 Lifestyle Spending Account (LSA) • Professional Development Budget • Volunteer Day • Team Building Budget • Employee Referral Bonus Program ($1000) • Anniversary Milestone LSA Top Up • Birthday Day Off