Patient Advocate, Part Time

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Understood Care

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

Understood Care is a virtual patient advocacy service that connects Medicare and other insured patients with professional advocates, nurses, and healthcare experts to manage care, coordinate appointments, handle paperwork and claims, and secure services like transportation, home care, and medication management. Their HIPAA-compliant, nationwide platform provides personalized care navigation and chronic care support, often at no out-of-pocket cost for Medicare beneficiaries.

📋 Description

• Serve as a member-facing contact after a member’s intake appointment, as requested or accepted through the platform • Help members understand how to access healthcare services, including finding providers, using insurance information, and scheduling appointments • Assist members with navigation issues, such as online portals, referrals, appointment logistics, application forms, referral workflows or communications with healthcare providers • Use information made available through the platform, including information related to Social Determinants of Health, to help identify practical support needs and available resources • Coordinate, where appropriate, with clinical professionals involved in a member’s care, while providing only non-clinical navigation support • Document member interactions and support activities through the platform in accordance with applicable platform requirements • Provide member support in a warm, empathetic, and culturally responsive manner • Exercise independent judgment in determining how to provide services, consistent with member needs, applicable laws, and platform standards

🎯 Requirements

• 3+ years of experience providing member-facing support in healthcare, social services, benefits navigation, care coordination, member advocacy, or a similar setting • Strong working knowledge of the U.S. healthcare system, including Medicare and common healthcare navigation issues faced by Medicare patients • Comfort working independently and exercising sound judgment in determining how to respond to member needs • Ability to manage member-support activities in a self-directed manner, including prioritizing tasks, following through on member requests, and maintaining appropriate documentation • Comfort using technology platforms, which may include EHRs, CRMs, member messaging tools, scheduling tools, or other digital health applications • Experience supporting older adults, individuals with complex healthcare needs, or other populations who may face barriers to accessing care • Relevant professional credentials, such as RN, CMA, BCPA, or similar certification, preferred but not required.

🏖️ Benefits

• Independent contractors are responsible for determining their rates and availability. • Agreed-upon rates generally expected to fall within the range of $25 per hour.