Customer Support Specialist

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Union Home Mortgage Corp.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

🏦 Banking

🏠 Real Estate

Banking • Real Estate

Union Home Mortgage Corp. is a U. S. -based mortgage lender and mortgage services company that originates and services home loans for purchase and refinance. It offers conventional, FHA, VA, USDA, rehab, new construction, and home equity products (including HELOCs), operates local branches and loan officers, and provides tools like mortgage and refinance calculators. The company markets down-payment assistance programs and related homeowner insurance options, and is licensed and registered with NMLS.

📋 Description

• Responsible for providing prompt and accurate responses to servicing inquiries and concerns, both internal and external. • Communicate with borrowers in a call center environment to resolve loan inquiries with high customer satisfaction. • Handles multiple aspects of servicing including customer service and delinquent loan resolution. • Training will be provided for several subject matters specific to mortgage servicing. • Ensure that services are delivered professionally and efficiently with prompt problem resolution. • Maintain current knowledge of all policies, procedures, and other documentation for servicing products. • Answer general mortgage servicing questions via phone, email, or other technology that is engaged to service customers.

🎯 Requirements

• Proficiency in Microsoft Office, specifically Word, Excel and PowerPoint. • Good written and verbal communication skills. • General mathematical abilities up to and including reconciling simple math transactions. • 1+ years of call center experience preferred but not required. • Mortgage Loan Servicing experience preferred but not required. • Bilingual Spanish a plus. • Customer Service experience in Retail, Hospitality, Food Service, Banking, etc. will be considered.

🏖️ Benefits

• At UHM, we understand diversity comes in many different forms. • Commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment. • Opportunities to ensure that you know #U Belong At UHM!