IT Service Desk Specialist

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Union Home Mortgage Corp.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

🏦 Banking

🏠 Real Estate

Banking • Real Estate

Union Home Mortgage Corp. is a U. S. -based mortgage lender and mortgage services company that originates and services home loans for purchase and refinance. It offers conventional, FHA, VA, USDA, rehab, new construction, and home equity products (including HELOCs), operates local branches and loan officers, and provides tools like mortgage and refinance calculators. The company markets down-payment assistance programs and related homeowner insurance options, and is licensed and registered with NMLS.

📋 Description

• Serve as the primary contact for external offices regarding technical support issues • Support, educate, and train decentralized office employees on applications and technology • Provide technical assistance for computer systems, software, hardware, mobile devices, and end-user applications • Respond to support requests and incidents in person, in writing, or over the phone while sitting at a desk for long periods • Troubleshoot technical issues, provide technical assistance, support system usage, and perform password resets • Document each customer interaction clearly in the ticketing system • Train customers to support future self-service using technology • Research and resolve customer calls requiring follow-up • Comply with documented processes and work toward expected service levels • Prioritize and resolve incidents; monitor assigned incidents for timely resolution • Respond to initial phone calls in a fast-paced help desk environment • Provide insights and recommendations to improve efficiency and workflows

🎯 Requirements

• High school diploma or equivalent • 1+ year of experience in help desk or related IT field • 1+ year of experience in a field requiring customer service skills • Familiarity with or experience troubleshooting LAN hardware/software, desktop devices, and end-user applications on mid-range systems, cloud, and mobile devices • Ability to triage technical issues efficiently and effectively • Ability to quickly learn new technologies and applications • Knowledge of relevant operating systems, languages, and environments • Great verbal and written communication skills • Positive working attitude, contributing as an individual and team member to accomplish goals • Strong analytical skills, decisiveness, and sound judgment • Knowledge of current and evolving information technologies, including telecommunications, electronic data distribution networks, and computers • Willingness and ability to work occasional holidays, weekends, and evenings • Ability to manage time and adapt to changes in workflow • Must be authorized to work in the United States; employer participates in E-Verify