Service Delivery Manager – Infrastructure Operations, Workload Automation, Incident Response

🔥 5 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Unisys

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Post-IPO Debt on 2020-10

Consulting • Logistics • Artificial Intelligence

Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.

📋 Description

• Lead managed infrastructure and workload automation services across multiple technology disciplines • Provide operational leadership for the Workload Automation and Incident Response Team • Lead monitoring, triage, incident response, technical coordination and service restoration • Recruit, develop, inspire and retain a high-performing operations and engineering team • Manage day-to-day delivery of infrastructure, workload automation and Incident Response Team services • Ensure SLA, KPI, availability, quality and operational performance objectives are achieved • Lead service-impacting incidents and escalations • Drive operational accountability and follow issues through to resolution • Identify recurring issues and implement permanent corrective actions with engineering teams • Maintain staffing, skills, coverage, documentation and operational readiness • Manage client, stakeholder, technology partner and supplier relationships • Coordinate support across Windows, Linux, backup and restore, storage, database, cloud and other infrastructure technologies • Promote proactive operations, improved monitoring and automation • Lead enterprise workload automation and job-scheduling platforms including Control-M, AutoSys and Tivoli • Improve workload reliability and reduce repetitive manual intervention • Champion automation-first service delivery and track operational benefits • Promote standardization, documentation, knowledge management and reusable operational processes • Review service performance, risks, resource needs and improvement opportunities • Support account management and bid teams with service-delivery requirements, staffing assumptions, risks and dependencies • Participate in governance and service-review activities

🎯 Requirements

• Progressive experience in IT infrastructure operations, managed services, service delivery, SRE, workload automation or enterprise operations • Previous experience leading multidisciplinary technical or operations teams • Demonstrated experience managing services involving Windows, Linux, storage, backup and recovery, database and cloud technologies • BA/BS degree and 5+ years’ relevant experience OR equivalent combination of education and relevant experience • 2 years’ leadership experience • Working knowledge of enterprise infrastructure and workload automation technologies, including Control-M, AutoSys, Tivoli and other workload automation platforms • Working knowledge of Windows, Linux, backup and restore, storage, databases, and OCI, AWS and Microsoft Azure • Working understanding of workload scheduling concepts, dependencies, job failures, batch processing, alerting, escalation and operational recovery • Working understanding of infrastructure automation, scripting, orchestration and Infrastructure as Code concepts • Eligible for any required U.S. Government export-control authorizations • Preferred: hands-on knowledge of Control-M System Administration