Enterprise Customer Success Manager

🔥 5 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🌵 Arizona, California, +14 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $160k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Unit21

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💳 Fintech

🔒 Cybersecurity

📋 Compliance

💰 $34M Series B on 2021-07

Fintech • Cybersecurity • Compliance

Unit21 is a customizable platform designed to transform fraud prevention and anti-money laundering (AML) operations. It enables organizations to run custom detection logic, automate investigations, and seamlessly manage regulatory compliance. With features like real-time payment fraud prevention, transaction monitoring, and automated case management, Unit21 provides comprehensive solutions that adapt to unique business needs, ensuring security and efficiency in the financial technology space.

📋 Description

• Act as the main point of contact for enterprise customers • Guide customers on the best engagement with Unit21 based on their current and evolving needs • Build broad and deep customer relationships to understand success criteria • Communicate Unit21’s value to customers’ businesses • Retain ongoing customer business • Drive upsell and cross-sell growth by identifying new use cases and pain points in customers’ fraud and AML workflows • Own net revenue retention for the assigned book of business • Advocate for customers internally • Bring data-backed customer trends and feedback to the team

🎯 Requirements

• 5+ years of customer-facing experience focused on retention, growth, and driving account strategy • Experience managing complex retention and cross-sell opportunities • Ability to lead negotiations for accounts with $200k+ ARR • Ability to work independently and with a small team in a highly dynamic environment • Ability to switch rapidly between strategy and execution while handling multiple ongoing projects • Ability to demo the product to new users • Ability to conduct executive business reviews • Ability to iterate on an AI Agent • Ability to synthesize product feedback across teams • Ability and willingness to travel to see customers on-site as required • Ability to build long-lasting relationships with internal and external stakeholders • Process-oriented mindset with ability to identify recurring patterns and improve ongoing processes • Outstanding project management and organizational skills • Strong work ethic and ownership mindset • Curiosity and willingness to develop deep product and customer-business knowledge • Must be located in Arizona, California, Colorado, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Washington, or Canada

🏖️ Benefits

• Competitive salary • Pre-IPO equity • 100% company-paid medical, dental, and vision insurance (employee) • Unlimited PTO and generous leave programs • 401(k) • Learning & development stipend • Home office setup support • Inclusive, high-ownership culture focused on impact, innovation, and growth