Senior Manager – Fraud Operations

Job not on LinkedIn

🔥 1 minute ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $127.9k - $166.5k / year

⏰ Full Time

🟠 Senior

🚨 AML and Financial Crime

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United Airlines

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

✈️ Travel

🔥 Funding within the last year

💰 $750M Post-IPO Debt on 2026-07

Transport • Travel

United Airlines is a major U. S. -based passenger airline and travel services provider. The company offers flight booking, ticketing, check-in, mileage loyalty (MileagePlus), airport lounges (United Club), cargo services, corporate and group travel programs, and a range of travel products and partnerships to serve both leisure and business customers across domestic and international routes. United’s website and digital services support booking, managing trips, and ancillary services such as travel insurance, subscriptions, and credit card partnerships.

📋 Description

• Lead enterprise operational detection, prevention, response and recovery for digital fraud affecting customers, digital assets and the airline • Build and operate a scalable, data- and intelligence-led fraud response capability • Rapidly investigate and contain threats • Support customer recovery and continuously improve fraud controls • Own day-to-day fraud detection, prevention, escalation, response and recovery operations • Establish operating procedures, service levels, staffing/capacity models and performance expectations • Establish metrics for operational efficiency, decision accuracy, false-positive/negative performance, customer impact and prevented loss • Drive automation and workflow improvement • Lead and develop fraud operations resources • Coordinate major incidents with relevant stakeholders • Oversee complex customer fraud escalations and account-recovery processes • Lead strategic partnerships across United stakeholders and relevant external industry/law-enforcement communities • Convert operational findings, false negatives, attack patterns and post-incident lessons into strategy improvements • Lead response to significant account takeover, identity, loyalty, payment, contact-center and coordinated fraud campaigns

🎯 Requirements

• Bachelor's degree required, with preference for Cybersecurity, Information Systems, Computer Science, Criminal Justice, Finance, Business, Risk Management or related field • 5+ years of experience in fraud, cybersecurity, identity, threat intelligence, digital risk, financial crime or related disciplines • People leadership experience • Experience in a global, regulated, high-volume consumer industry such as airline, financial services, retail/e-commerce or travel • Strong knowledge of digital fraud, identity/account security, case management, operational controls, root-cause analysis and performance measurement • Experience with SIEM, fraud decisioning, case management, identity/device intelligence, response automation or law-enforcement coordination • Ability to apply artificial intelligence and automation tools responsibly to improve operational productivity • Experience leading complex investigations, escalations or incident-response activities • Experience leading people or operational teams • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position • CFE, CAMS, GIAC or comparable security/fraud/risk credential preferred

🏖️ Benefits

• Top-tier health and wellness benefits • Parental leave • 401(k) • Space-available travel and flight privileges • Medical insurance • Dental insurance • Vision insurance • Life insurance • Accident and disability coverage • Employee assistance program • Commuter benefits • Paid holidays • Paid time off • Bonus and/or long-term incentive compensation awards • Employee-run Business Resource Group communities

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