Call Center Representative – Federal Law Enforcement

Job not on LinkedIn

🕒 August 25

🤠 Texas – Remote

🤠 Texas – Remote

💵 $21 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Universal Strategic Advisors LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

🎖️ Defense

⚖️ Legal

📦 Logistics

Defense • Legal • Logistics

Universal Strategic Advisors LLC is a certified Small Disadvantaged Business and government‑contracting consulting firm owned by retired federal executives and GovCon professionals, including many former senior Department of Homeland Security leaders. The firm provides strategic advisory and professional services across public policy, national security and law enforcement operations, IT and automation, artificial intelligence and digital innovation, and real estate/facilities management. US Advisors helps government and enterprise clients with staffing critical projects, implementing technical solutions, improving operations, and delivering mission-focused strategy and program support.

📋 Description

• Answer and track high-volume inbound calls in a federal contact center • Document calls and prepare detailed reports in government systems • Conduct database and open-source intelligence (OSINT) research • Route and escalate calls according to operational procedures • Maintain accuracy while handling sensitive or law-enforcement-related information • Support a federal law enforcement client in a 24/7 mission-critical contact center environment • Review, analyze, and document sensitive information while ensuring accuracy, confidentiality, and compliance • Perform other duties as assigned

🎯 Requirements

• 3+ years of call center or contact center experience • Associate's Degree • Proven ability to multitask while simultaneously communicating and inputting data • Strong written and verbal communication skills • Proficiency with telephony systems, CRMs, and Microsoft Office Suite • Experience handling sensitive information • Ability to work in a 24/7 operational environment, including nights and weekends • Must be eligible for Public Trust clearance • Must be eligible to obtain and maintain a DHS Public Trust clearance/suitability determination • U.S. citizenship • Must currently reside within or near El Paso, TX • Ability to work overnight, morning, mid, and weekend shifts as required

🏖️ Benefits

• Remote work from home • Full-time employment • 24/7/365 operational support environment